Solutions
for the Retail Sector
Microsoft RMS.
Citrus-Lime has experience of providing independent
retailers in a variety of different market sectors with
modern and efficient Retail solutions. We specialise
in Microsoft Retail Management System (RMS) - a flexible
and feature rich solution which is completely scalable.
We also have the ability to integrate RMS with our eCommerce
designs, offering functionality and features more normally
associated with larger players such as Amazon, to small
and mid-size retailers.
What is RMS?
RMS is a powerful retail software package that is aimed
at small and midsize retailers who need to upgrade their
systems to achieve greater efficiency and productivity.
RMS allows retailers to leave manual processes behind,
and contains features more commonly associated with
the big chains. At its most simple level it can run
on a single PC, with cash draw, bar code reader and
chip and pin machine attached. But it’s capable
of growing into a multi-lane, multi-store system with
headquarters management that can deal with store-to-store
transfers, chain wide pricing promotions and so much
more.
Why RMS?
RMS is designed to help you run your retail
business more efficiently. It provides the small, midsize
and independent retailer with the features needed to
manage a wide range of store operations and customer
marketing tasks, including:
* Point-of-sale operations
* Inventory control and tracking
* Pricing, sales, and promotions
* Customer management and marketing
* Employee management
* Customized reports
* Information security
Point-of-sale operations - RMS is simple and efficient
to use. The functionality available right at the till
is very impressive and allows staff to deal with customer
enquiries promptly. Staff can check stock levels or
provide product information, and if authorized they
can also back-order stock and process refunds.
Inventory control and tracking - Effective stock management
is a constant challenge but is crucial to running
a successful retail business. RMS recognises this
and provides the tools you need to efficiently manage
stock control. The system is capable of tracking items
throughout their journey through your business, from
the moment you order them from the supplier to the
moment they’re sold, there is no need for manual
stock counts.
Customer management and marketing - Offer discounts
and vouchers or suggest add-on sales based on previous
purchases. Improve customer service, when a customer
purchases an item, the system can flash a note to
the cashier to pass on targeted advice, or perform
a visual/ID check for age-restricted goods.
Employee management - Staff can clock in and out
using the in-built system. You can also restrict what
different members of staff can do, for example; limit
the ability for staff members to offer discounts or
order stock. You can see which staff members have
the highest average transaction figures, and suggest
up-sells and cross-sells at the point of sale.
Customized reports - In the fast moving retail environment
it is important to know which lines are selling best,
and equally important, which lines are failing to
sell. RMS helps you make more informed decisions.
Generate daily sales reports and journals; see how
particular lines are selling, or how much margin they
are generating and ensure that your best sellers are
always in stock with automatic reorder levels.
Information security - Not only can you restrict how
much functionality each member of staff has, but you
can also be confident that your credit/debit card
processing is secure and uses the latest industry
security standards.
Who uses RMS?
Microsoft Retail Management System has been adopted
by a wide variety of retailers, from small owner-operated
businesses and specialty boutiques to mid-size retailers
with large chains. Types of retailers using the system
include:
* Clothing, apparel, accessories
* Wine, beer, spirits
* Gift, novelty, souvenir
* Sporting goods
* Radio, TV, electronics, appliances
* Hobby, toys, games
* Convenience food stores
* Nursery, garden centres
* Auto parts
* Drug, pharmacy
