Cate Barnes

Marketing Executive

Inspire loyalty with Click & Collect.

Click & Collect is hugely popular, helps to draw local customers to your business and keep them coming back to buy from you.

We all know the excitement of buying new kit. Having done the research, and found the gear you want at a price you're happy with, but if you're buying online there's often the agonising wait for the parcel to arrive: obsessively checking the tracking status, and making plans to get out and use it as soon as you can.

Click & Collect is a soothing balm for impatient customers. It gives them the all-important choice. They can choose to collect their items at a time that suits them, waving goodbye delivery waiting times and putting them in control. It's this speed and convenience that makes Click & Collect so popular.

268% increase in Click & Collect orders.*

*April 2020 vs. April 2019

Independent retailers are known for offering top-notch customer service. In today's climate where people's attention is online, Click & Collect is an important part of serving your customers better, enabling them to get hold of their order faster and when suits them. By avoiding the delay of delivery, you can keep that excitement rolling, from the initial purchase, to picking it up and taking it home.

It goes without saying that happy customers are far more likely to come back to buy from you again, as well as recommend your shop to others. A pleasant shopping experience is all about having the right options for your customers, so they have the freedom to choose exactly what they want, how to pay for it and how to receive their order. Click & Collect is now so popular that consumers expect to have the option.

As well as helping retailers create a happy shopping experience, Click & Collect presents an opportunity to build on relationships with local customers when they collect their order. Those interactions can be really influential, adding a personal touch that helps people to remember you, as well as generating positive feedback.

Discover more about Citrus-Lime Cloud POS and Ecommerce with Click & Collect.

Let's Talk! Call us today on 01229 588628.

Give an expert a ring and select option 2, Mon - Fri 09.00 to 17.00, or email the Sales and Account Management Team on hello@citruslime.com

Call now on 01229 588 628