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A better online shopping experience to customers; reliable deliveries & returns and operate an efficient dispatch process.

Delivering a spot-on customer experience

Citrus-Lime work in conjunction with MetaPack to provide a reliable courier service with many benefits to the retailer and the end consumer.

Secure sales you may have missed out on otherwise. Quickly check available supplier stock straight from your till. Therefore you can sell items that aren't in stock and give accurate delivery times. This enables you to sell more and increase profits. Streamline your supply chain by adding minimums and maximums to stock levels. Stock is then automatically ordered in saving you time and ensuring you don't run out of stock of those popular items.

Why's it important?

Onboard new couriers quickly and keep your delivery promises to customers.

One of the most significant benefits is you can offer a much larger variety of delivery options. We know that customers now expect multiple delivery options that suit their needs. They want to know upfront costs and delivery times that are easy to see before they continue with the checkout process.

Who are Metapack?

MetaPack are the leading provider of delivery management technology to enterprise retailers and retail delivery partners across the world. Our platform integrates to 300 carriers and 3500 delivery services such as Next Day, Click and Collect, Locker Boxes and International Delivery — ensuring that retailers can offer consumers delivery choice and convenience.

Currently the majority of our larger retailers who sell a lot online use MetaPack. Customers such as Rutland Cycling or Working Class Heroes would struggle to manage deliveries efficiently without it.

Label printing

Being able to prioritise dispatches and filter information means the manual workload is reduced and can be managed with less staff.

Pre-select records the delivery option chosen by the customers which is transferred through the system linking up to the label printer, therefore making the process more automated and efficient.

So essentially you are able to offer a better online shopping experience to customers, have reliable deliveries & returns and operate the dispatch process much easier.

Integrate with multiple couriers

By using a few couriers you have access to more delivery options. Certain products require different delivery methods such as recorded delivery or tracking.

The ability to switch between couriers keeps prices between them competitive. You be sure you are getting the best price for the service you receive.

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