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Efficient management of bookings, allocating resources and improved customer service

A tool to provide a better workshop experience

The principles of the Workshop Module revolve around improving communication and customer service, encouraging repeat business and increasing profit.

The workshop Module is an essential for any business looking to make the workshop a profit centre and drive business into the store through servicing.

It is one aspect of our retail solution designed to meet the needs of retailers in cycle, equestrian and outdoor industries.

Ride Bikes, Ulverston

Route 1 to success

It may seem obvious but if a workshop can fulfil the following 3 things they will be on their way to success:

  • Minimise mistakes and make sure all time is billed for;
  • Maximise sales via excellent time management;
  • Provide outstanding customer service.

We've identified how these can all be achieved by a professional simple process that customers trust.

Fatbirds, Hunstanton

1. Book in the job

Workshop allows you to book in the job, selecting the duration of the work and the mechanic. It's easy to amend the schedule should you need to.

Maximise productivity without stretching staff.

2. Job completion information

By accurately booking in jobs the customer is given a realistic time of completion.

A simple way to deliver great customer service.

3. Mechanic management

The mechanics use the workshop mobile to manage their days and jobs, the organisation of the workshop module helps minimise delays.

Effective time management, smooth workflows and increased productivity.

4. Record parts & work completed

Parts are scanned into the system and are instantly allocated to that job. Workshop jobs can have a set rate that are easily added to the bill.

It's all about making sure all items and time is billed for.

5. Tick-sheet process

Any mechanic can see where the work is up to and what needs to be done. For example, all tasks for a service are listed and ticked-off as complete.

No need to rely on messages being passed verbally. Less confusion, less mistakes.

6. Automated text & emails

When the job is done, an automated text and email is sent to the customer.

A great personalised service, as standard.

7. Billing

All details from the booking; work completed and parts etc. are all fed straight to the till.

Reduce admin headaches and incorrect billing.

8. Printed, itemised invoice

Professional invoices are printed or emailed, itemising all the work and parts provided. Plus given advice and recommendations for after-care.

By getting an invoice, customers can see the value of the work and service they've received.

Qualified by experience

What makes us qualified to offer advice on managing a workshop?

Our retail support and training team have worked in and managed workshops, so they understand the bug bears faced every day and the issues of overseeing the whole operation. Our workshop module has been designed off the back of real experience within workshops by people who understand both the workshop and the technology used to manage it.

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