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Privacy Statement

Why we collect personal data and what we do with it.

We are Citrus-Lime Ltd, Private limited Company in England and Wales, company number 03792454, Lantern House, The Ellers, Ulverston, Cumbria, LA12 0AA, phone 01229 588 628. We also have an office in Manchester: 61 Oxford Street, Manchester M1 6EQ

HOW WE COLLECT YOUR INFORMATION

We collect our information from a variety of sources :

Individuals : Information you freely provide us when you sign up to our service, speak with our staff, contact us in anyway.

Automated technologies or interactions through use of service : As you interact with our product, website and service provisions, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third Parties : eg. Credit Record Agencies & via Open Source means (usually Internet).

WHAT WE DO WITH IT

Personal Information we hold may be used and disclosed only for the following purposes :

Service Provision : We use your information to provide the product and service requested from us.

Keep you up to date : We will contact you to inform you about updates, improvements, temporary issues affecting our service.

Sales, Marketing and Promotion : We want our customer to have the best service we offer, we will promote additional products and series we offer that we believe will be of benefit, based on the information we have available. We will promote to potential, existing and former customers. Consent can be withdrawn at any time, please contact us if you require to do this.

Recommendations : We have a wealth of experience in industry and we will use the knowledge gathered to make recommendations to our customers and share lessons learned. We want all our customers to succeed, and if we can help we will, this knowledge sharing will not include confidential and personal data.

Invoicing : Sending invoices, receipts, delinquency notifications, and requests for information. We use third party secure accounting systems to process this information.

Meet Legal Requirements

Staff Administration : this includes human resource related matters, performance monitoring and work allocation.

To provide support, and improve the Services we offer : Data collected will be used by us to analyse how we can improve what we do. Historic information can be kept to reference only by ourselves when developing further products in the future.

WHOM WE SHARE IT WITH

We share some data with organisations we work with to help deliver our services. These include :

Integration Service Providers : when requested to do so by customers.

Mailing/despatch companies and delivery couriers : in order to deliver your packages from us.

Retail distributers & Suppliers : as individually agreed with customers.

IT service providers : that help us with our internal IT needs.

Cloud providers : that help us backup information (this is in encrypted form).

Marketing companies : acting on our behalf (Non-disclosure Agreements in place in all circumstances).

Accounting & Payment service providers : that process your payment information on our behalf (e.g. banks for cheques and credit card companies for card payments).

Lawyers : representing us in the event of a legal claim or dispute.

Courts : for the purpose of debt collecting

Regulators and law enforcement agencies : (only if we are required to do so by law)

Data destruction companies : when we no longer need to keep your data and have it properly destroyed.

Information we share is limited to the information of the customers we deal with. We do not share our customer's data relating to their business performance and information relating to their customers.

YOUR RIGHTS

You have rights regarding the data we have about you. These include :

The right to be informed - This privacy notice aims to do this but if you require further clarification or information please do contact us.
The right of access - If you would like access to the data we hold you can request this.
The right to rectification - Should any data we hold be incorrect we are happy to rectify this for you.
The right to erasure.
The right to restrict processing - You can update consent by contacting us.
The right to data portability - we can provide information to allow you to easily use other service providers.
The right to object
Rights in relation to automated decision making and profiling - we do not do this.

REQUESTS & QUESTIONS

We are available to answer any questions you have regarding how we handle your data.

You can update, delete, or change any Personal data we hold by contacting us directly.

Any privacy concerns or requests can be made to the Data Protection Officer by email, post or phone.

Email : [email protected]

Address : Citrus-Lime, Lantern House, The Ellers, Ulverston, Cumbria, LA12 0AA

Telephone : 01229 588 628

Our Privacy Statement seeks to comply with the ICO Guidelines : https://ico.org.uk/media/for-organisations/documents/1625126/privacy-notice-checklist.pdf

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