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Salary From £22,000 to £28,000 per annum
This permanent position is well-suited to a customer-focused person with excellent communication skills.
As part of our fantastic support team, you will focus on providing top quality customer service, solving problems and maintaining a positive, friendly relationship with our client base. Our aim is to provide high-quality products and services for retailers, and offering brilliant support is key to achieving our goals.
We focus on Cycle, Outdoor, Equestrian, and Fashion retailers, so a keen interest in one of these areas would be beneficial.
The Customer Service Helpdesk Team Member will be responsible for providing support to our client base via phone and Live Chat. You will need to be able to communicate well in both written and verbal form, good organisational skills are a must. Problem solving and logical thinking along with Microsoft skills are essential.
Key responsibilities:
Essential skills and qualities:
Work will be primarily be focused on our Cloud POS EPOS product and our eCommerce solution.
We are working to re-architect the ecommerce software, and improve the architecture, scalability and reliability of the Cloud POS platform.
Key responsibilities:
Essential skills
Beneficial Skills
Send us your CV today
Why wait until a position opens up? We are always interested in talking to good people so send your CV to Citrus-Lime for consideration today.
Send your CV to samantha@citruslime.comBeing interested in the same things as our customers is key to the work ethic of Citrus-Lime, it gives us that added incentive and knowledge of the industries we work in. Having the industry specialism and knowledge makes our offering the best in these areas. Having an interest in the outdoors makes it easy to be passionate about our day job!
We have a strong track record of quickly recognising and developing talented, committed and hard-working team members to both improve their skills and, in turn, their salary position.
We are the ideal company to work with if you are looking to demonstrate your abilities but may lack some of the qualifications that many companies require. Your talent and passion for what you do — wanting to learn more and become the best in your field — is more important than a piece of paper with a qualification on, in our eyes.
Ongoing help and support from your peers and senior staff leads to continuous learning for everyone. We all improve when we share knowledge.
15 years on and still going from strength to strength. Citrus-Lime is founded on the idea that a consistent team of engaged people leads to growth and success. Our customers are reassured that they can talk to the same people time and time again. It's a win-win situation for everyone when we commit to each other.
We are based in Ulverston — in the historic landmark — the Lantern House and in Manchester, near the Manchester Central on Oxford Road.
Providing a friendly and supportive environment is incredibly important to us. It's hard work here but good times are found daily.
Deliver exceptional Customer Service every day; the kind that generates word of mouth amongst our customers and leads new business to our door.
Create and provide market leading systems, software and services that have a meaningful contribution to make to the success of our customers and help them to grow.
Understand the motivations of your customers — what it is that they do, how they do it and (perhaps most importantly) why. Be open and honest with them.
Pursuing growth through having a strategy and sticking to it. We need to drive commercial value for our customers through pursuit of the common strategy.
Know the products, ensure you understand what is on offer and share knowledge whenever possible. Be enthusiastic to learn. You're pushing on an open door if you want more responsibility and more opportunities to progress.
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