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Why work for Citrus-Lime?

Being interested in the same things as our customers is key to the work ethic of Citrus-Lime, it gives us that added incentive and knowledge of the industries we work in.

Having the industry specialism and knowledge makes our offering the best in these areas. Having an interest in the outdoors makes it easy to be passionate about our day job!

We value your contribution more highly than your longevity

We have a strong track record of quickly recognising and developing talented, committed and hard-working team members to both improve their skills and, in turn, their salary position.

We value talent above qualifications

We are the ideal company to work with if you are looking to demonstrate your abilities but may lack some of the qualifications that many companies require. Your talent and passion for what you do - wanting to learn more and become the best in your field - is more important than a piece of paper with a qualification on, in our eyes.

We provide Learning Support with your experienced colleagues

Ongoing help and support from your peers and senior staff leads to continuous learning for everyone. We all improve when we share knowledge.

We offer job security

21 years on and still going from strength to strength. Citrus-Lime is founded on the idea that a consistent team of engaged people leads to growth and success. Our customers are reassured that they can talk to the same people time and time again. It's a win-win situation for everyone when we commit to each other.

A fantastic working environment

We are based in Ulverston - in the historic landmark - the Lantern House and in Manchester, near the Manchester Central on Oxford Road.

Providing a friendly and supportive environment is incredibly important to us. It's hard work here but good times are found daily.

Jenna Lees

Support Team Leader

Time at Citrus-Lime: years

  • What does your job involve?

    I ensure that the Citrus-Lime Support Team runs smoothly. I deal with any escalations and drive the team in providing excellent customer service.

    We enjoy building relationships with our customers and get our kicks watching them grab hold of our product, run with it and succeed. This is especially rewarding when we receive feedback from our customers validating our hard work...

    "We looked... there isn't another retail system out there that cost-effectively delivers the End-to-End solution like that of Citrus-Lime Cloud POS. It doesn't seem to exist"

    I couldn't ask for more!

  • What is the hardest part of your job?

    Staying up to date with our products! We have one of the largest EPOS Development teams in the UK and they are constantly working hard to evolve & perfect our products. Every month brings new or improved functionality, apps, services and new integrations.

    It is exciting watching the products grow, but it can be a challenge to keep up.

  • What three things help you do your job better?

    Previously, I worked for a global corporation. There is a stark contrast between that and a small company, which I believe has many benefits. I can work closely with all of my colleagues and see the successes of every team. Every one of us is passionate about driving the company forward.

    I have a team that I trust to do a good job and I have managers that encourage me both professionally and on a personal level. They assist and advise me on my professional growth and progression, yet are also supportive of my situation as a single parent in full-time work.

    Last but not least, coffee... nothing like a good cup of coffee in the morning!

  • One thing would we never guess about you?

    My age.

  • Three things about me that are not related to work...

    I am addicted to Costa Coffee, I bake the best cakes and spend all of my spare time driving my daughter to dance lessons, dance competitions, dance exams, dance shows... you catch my drift!

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Supplier Integration Data Administrator

The Supplier Integration Data Administrator will be responsible for the optimisation of supplier item data in the Auto Activation database.

Auto Activation is a platform available to clients running one of our fully integrated eCommerce websites and signed up to specific suppliers in our Supplier Integration Module, whereby items present in their database will automatically activate using the data we continuously work on. With an ever-growing brand relationship portfolio, we are looking to expand this team to offer an even better solution to our clients.

Key responsibilities:

  • Optimization of product data using industry-leading web app tools
  • Working as part of the Auto Activation Data team

Essential skills and qualities:

  • Ability to work independently and as part of a team
  • Working knowledge of current ICT and MS Office programs (Word, Excel, etc)
  • Exceptional attention to detail
  • Strong verbal and written communication skills
  • Ability to work to deadlines

Competetive Salary.
Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

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Customer Service Team Member

Do you enjoy helping people, solving problems and working with a team? We're looking for a conscientious, level-headed and friendly person to join our brilliant Support Team.

The Support Team provide first-line support to our customers. This is a mix of providing guidance if they're not sure how to do something, trouble-shooting and more in-depth problem-solving. You'll work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high-level of customer service throughout.

Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, excellent organisation and a positive, determined attitude will serve you well in this role.

Key responsibilities:

  • Provide first class service to existing retail customers.
  • Analyse problems and issues, seeking resolution and keeping customer informed throughout.
  • Effectively escalate support cases to the internal development team when required.

Essential skills and qualities:

  • 1-2 years of customer service experience, ideally in a technical support role.
  • A sound grasp of ICT skills such as using MS Office.
  • Strong verbal and written communication skills.
  • Excellent organisation and time-management.
  • Upbeat and friendly attitude.
  • Able to be able pick up new systems with ease.

Competetive Salary.
Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

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Software Developer

Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.

Citrus-Lime is looking to expand our Software Development team. We're looking for a person with high attention to detail to help us produce industry-leading solutions through the updates and release cycles of Citrus-Lime products and software. The role will involve working on improving the existing architecture and working on new products and features.

What's in it for you?

  • Position based in the Lake District
  • Competitive salary
  • Contracted 40 hours per week
  • 20 days holiday plus bank holidays &Christmas break
  • Private company healthcare
  • Work alongside passionate and experienced people
  • Close engagement and support with management
  • A meritocratic environment that demonstrably rewards results

We are working to develop and extend our exciting Cloud-based software platform using the latest technology (Vue.js 3 and .Net Core).

Our next big projects are to fully internationalise our products and create a new user interface for our Cloud POS platform.

Key Responsibilities

  • Developing industry-leading solutions together with your team.
  • Write software that is thoroughly tested and adheres to our code review standards.
  • Ensure all work follows company standards and is properly managed through our Jira issue management platform.
  • Work closely with your team and other development teams as well as QA engineers, product, and project managers.
  • Participating in daily stand-up meetings &Sprint meetings.
  • Attention to best practices, quality and detail, and a personal drive to deliver great results.

Essential Skills/Qualifications

  • Microsoft .Net.
  • C# experience.
  • General understanding of HTML, CSS, jQuery, and AJAX.
  • A strong curiosity with a problem-solving attitude.
  • A sound grasp of ICT, such as using MS Office.
  • Excellent verbal and written communication skills.
  • Strong numeracy skills.
  • Ability to work to deadlines under pressure.
  • Upbeat and friendly attitude.
  • The ability to work well in a team as well as independently on individual projects and challenges.
  • Ability to be able to pick up new systems with ease.

Desirable Skills/Qualifications

  • Azure DevOps and Git
  • Azure
  • Entity framework
  • Vue.Js
  • Microsoft SQL Server
  • C# Web API
  • .Net Core
  • Experience using Jira
  • Legacy knowledge of Vb.Net and ASP Web Forms

Here's what one of a Software Developers have to say:

"Coming from desktop software development background, moving to Web and Cloud-based software company was a daunting thought. However, Citrus-Lime has encouraged me from the get-go to develop my skillset on the job and I have learned so much since I joined. Knowing that there is a strong team alongside me for the journey as the software continues to grow and change to keep up with an ever-evolving industry has helped the confidence in my work grow. I am looking forward to seeing what the company does next!"


Apply Now
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Onboarding Team Member

Citrus-Lime is an exciting high growth tech business providing a Cloud based POS system to small and mid-sized retailers. We compete and win against large US based tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.

We are looking for an Onboarding Team Member to join the Project Team. The Project Team provides first class communications with customers from on boarding, to completion and launch of their project.

What's in it for you?

  • Office based position at our head office Ulverston, Cumbria.
  • Contracted 40 hours per week Monday - Friday
  • 20 days holiday plus bank holidays
  • Private company healthcare
  • Competitive salary
  • Work alongside passionate and experienced people
  • Close engagement and support with management
  • A meritocratic environment that demonstrably rewards results

Key Responsibilities

  • Providing first class communications with customers from onboarding, to completion and launch of their project
  • Monitoring that project aims, stages and timescales are adhered to
  • Project planning and scheduling documentation

Essential Skills and Traits

  • Prior knowledge of retail businesses
  • Strong verbal and written communication skills
  • Able to work to deadlines
  • Resilient and upbeat attitude
  • A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.
  • Passion for problem-solving
  • Competent and confident with computers

Who are we looking for?

A career change can be daunting, but our amazing onboarding team took the leap, here is what they have to say:

With a background in hospitality and limited IT knowledge, applying for a position in the Onboarding Team for a software company was something I never saw myself doing! My previous experience in hospitality has helped hugely in this role, as I have been able to use my skills when speaking to customers, guiding them through the onboarding process.

The role is fast-paced, and it can be challenging juggling several customers at the same time. However, the Citrus-Lime team are excellent, and help is never far away, which has made growing into this new role so much easier. I look forward to my next chapter here at Citrus-Lime and I cannot wait to see what the future holds.

Each day presents a wide variety of different tasks. I could be mentoring customers through the stages of their onboarding journey, crunching data in Excel, or talking to customers about how they want their new website to look and feel. Being able to multi-task and strong organisational skills certainly are essential for this role!

It's really rewarding building strong relationships with customer and seeing projects through from the start all the way to completion.

My previous experience in hospitality, retail and the building merchant trade has helped me gain a broad range of customer service skills. I find it exciting to work in such a dynamic company, always adapting to our continuously improving software and passing that knowledge on to our new customers.


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Customer Account Manager

As a member of the internal sales team you will be working with our existing customer base to ensure they are getting the best out of our available products and services and to identify potential opportunities.

Key responsibilities:

  • Providing first class communications with existing customers
  • Understanding customer needs and identifying solutions within our products and services
  • Documentation of proposals and agreements
  • Liaising with existing clients via phone, email and on occasion face to face
  • Identifying potential opportunities & managing queries
  • Managing relationships with existing customer base
  • Managing in-bound existing customer enquiries

Essential skills and qualities:

  • Previous experience is a Sales role
  • A sound grasp of ICT skills such as using MS Office
  • Excellent verbal and written communication skills
  • Able to work to deadlines
  • Upbeat and friendly attitude
  • Ability to be able pick up new systems with ease

Beneficial experience:

  • Previous sales / retail sales experience
  • Previous experience in a customer service
  • Previous experience in account management

This role is primarily office based, but on occasion travel between our offices, to clients and trade events will be required. Monday - Friday 8.30 to 5.30 with 1 hour for lunch.

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Hardware Configuration Administrator

The Hardware Configuration Administrator will be responsible for providing support to our onboarding team ensuring that customer's new hardware is built, and the relevant software is installed promptly.

Key responsibilities:

  • Configure and test of peripherals
  • Package and distribute all hardware to clients ensuring it is appropriately packaged and labelled ready for the courier to collect.
  • Complete an accurate monthly stocktake of all peripherals
  • Manage and re-order of stock

Essential skills and qualities:

  • Excellent organisational skills
  • A sound grasp of ICT skills
  • Strong verbal and written communication skills
  • Able to work to deadlines

25 hours per week - Monday to Friday.

Apply Now
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Software Product Tester

A career change can be daunting, but our amazing team took the leap, here's what one of a Software Product Testers have to say:

I joined Citrus-Lime having spent the previous 10 years working for a local Insurance Agency. I was looking for a change and a challenge in a company where I could grow my skill set. Citrus-Lime has definitely ticked all the boxes. I started as an Account Manager but swiftly became involved in testing software releases, utilising skills from previous roles to make a real difference to quality of the product. I began with limited technical knowledge but with the support, guidance and training provided by the team, I now have a wealth of knowledge. I keep learning every day and have achieved an ISTQB Foundation Level certification in software testing. Citrus-Lime is a company that's constantly growing and I'm excited to keep contributing to that.

Who are we looking for?

We are looking for a Software Product Tester to join the testing team. The testing team provide an excellent level of Quality Assurance through the update(s) and release(s) of Citrus-Lime products and software. The role will involve testing new products and features before they are made live and working to improve the reliability of all Citrus-Lime products.

Key responsibilities:

  • Understanding the functionality of all product(s).
  • Testing of new features and/or services required by the business.
  • Manually test new and existing webpages/applications.
  • Producing test specifications to ensure all acceptance criteria are met.
  • Working closely with developers in an agile development environment to ensure all bugs and improvements are caught and acted upon at the earliest opportunity
  • Participating in daily stand-up meetings &Sprint meetings
  • Writing bug reports and updating issues in JIRA (issue tracking software)
  • Production of automated tests

Essential Skills & Qualities:

  • A strong curiosity with a problem-solving attitude
  • High attention to detail
  • Excellent verbal and written communication skills
  • Strong numeracy skills
  • Ability to work to deadlines under pressure
  • Ability to be able pick up new systems with ease
  • A sound grasp of ICT and enthusiasm to learn

Beneficial skills and qualities:

  • Previous experience of testing software products
  • Knowledge of software development
  • Experience working in an agile environment

Competetive Salary.
40 hours per week Monday - Friday. Office based at our head office in Cumbria.
20 days holiday plus bank holidays and private company healthcare policy included.

Apply Now
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Sales Consultant

Citrus-Lime is an exciting high growth tech business providing a Cloud based POS system to small and mid-sized retailers. We compete and win against large US based tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.

As a key part of our sterling Sales Team, you will focus on helping us to realise our commercial objectives through the sale of Cloud POS products and services. This exciting position offers a fantastic opportunity to help take Citrus-Lime to the next level and benefit from the fruits of this endeavour.

What's in it for you?

  • Position based in Manchester
  • Contracted 40 hours per week
  • 20 days holiday plus bank holidays
  • Private company healthcare
  • Competetive salary plus OTE
  • Work alongside passionate and experienced people
  • Close engagement and support with management, including Head of Sales, Grant Hadwin
  • A meritocratic environment that demonstrably rewards results

Key Responsibilities

  • New Customer acquisition through end-to-end management and administration of the Sales Process. This includes Prospecting, Networking and Responding to Inbound Leads.
  • Contribute to ensuring our growth-led objectives are met through the consistent achievement of defined Cloud POS sales targets

Essential Skills and Traits

  • Demonstrable competence in the sale of SaaS products and services
  • Relevant B2B Sales experience
  • Understands the long-term value of discipline with a defined sales process
  • Self-aware, placing a high-importance on continuous personal and professional development
  • Outstanding communication skills
  • Excellent networking and relationship management skills
  • Motivated to work at a high pace and maintain high standards in a fast-evolving industry
  • Obsessive attention to detail
  • Stellar time management and organisation skills
  • Passion for problem-solving
  • Competent and confident with computers
  • Full UK Driving License

This is what our Head of Sales, Grant Hadwin, has to say about his career at Citrus-Lime

My Citrus-Lime journey begun in December 2005, when I had just finished my degree in Music Technology at University. I joined Citrus as the sole Sales Consultant, responsible for both acquiring new business and selling solutions to existing customers.

I am quite sociable and inquisitive person naturally so I was able to use those traits to learn how to become a reasonable Sales Consultant. I have always found pride in helping people solve problems. The way I have always viewed my role in Sales is to gain an understanding of what challenges people are facing in business, and then use my knowledge to advise on how to solve them. If the solutions align with the problems or challenges, then we often started working together.

Fast forward to 2017, we began selling our own software and this required a major shakeup of how I approached my role. I have done Sales, Account Management and even System Training, but now I find myself head of the Sales Team.

Citrus-Lime has continually supported my growth and adapted to new technologies, provided investment to grow the solution when needed, and allowed me to grow my own skill base so I can now excel in a vast array of different areas of Sales.

Citrus-Lime continues to grow rapidly, exceeding £500m transacted through the Cloud POS SaaS in the last 12 months, (more than £1.2B in total) with internationalisation on the horizon, which creates excellent opportunities to be an integral part of a growing team, who will be supported in their own growth and development.


Apply Now
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Digital Marketing Executive

As a member of the digital marketing team you will be working with our existing customer base and to build on our existing marketing campaigns, bringing experience and knowledge to the team to build on our previous success.

Key responsibilities:

  • Developing campaign strategies on multiple platforms
  • Managing ongoing campaigns and ensuring a strong return on investment
  • Reporting to clients to demonstrate success
  • Supporting the wider digital marketing team in line with growth plans
  • Ensuring marketing strategies are aligned with company branding and strategy
  • Highlighting potential key accounts and developing relationships

Essential:

  • Good comprehension of basic maths, including percentages
  • A sound grasp of ICT, such as using MS Office
  • Excellent verbal and written communication skills
  • Upbeat and friendly attitude
  • Ability to be able to pick up new systems with ease

Beneficial:

  • Understanding of Google Adwords, Analytics and Merchant Centre
  • Experience with Facebook Advertising
  • Experience with Bing Advertising
  • Experience in working with Seasonal retailers
  • A keen interest in one or some of the following:
    • Cycling, walking, climbing, horse riding, watersports or similar

This role is primarily office based, but on occasion travel between our offices, to clients and trade events will be required. 40 hours per week working Monday to Friday.

Apply Now
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Marketing Team Member

We are looking to expand our team to include a talented Marketing professional - one that is knowledgeable, skilled and demonstrably effective at B2B communications.

Working closely with the Business Development Director, Marketing Manager and our in-house Creative Team, you would be required to take ownership of your role and make a meaningful position contribution to the development and execution of a well-funded campaign. You would be expected to successfully promote our cloud-based products and services to a carefully considered set of targeted retail verticals. We want to increase the pace of our expansion into new, international territories and you be instrumental in designing strategies for achieving this.

Essential Experience, Skills and Traits:

  • A History of Success - 3-5 years of demonstrable experience within Marketing;
  • A Great Storyteller - Strong verbal and written communication skills;
  • Organised and Diligent - Previous experience with Customer Relationship Management software (ideally Microsoft CRM);
  • Intelligent - GCSE (or equivalent education) in Maths and English;
  • Competent with Technology - A sound grasp of ICT skills such as using MS Office.

Your Indicators of Success

To grow at the rate we intend, Citrus-Lime needs to attract at minimum volume new opportunities every month. This is the critical KPI against which success will be measured.

The opportunities must be found within our target verticals (particularly the Outdoor market) and demonstrate a clear need for our solutions.

We would want to see a steady growth in the number of opportunities coming from the Republic of Ireland and beyond. Development and execution of a clearly defined and continuous campaign in this territory would be necessary.

Apply Now
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Digital Marketing Executive

Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.

We are looking for a Campaign Manager to join our successful PPC team in Ulverston, Cumbria. You will be working with existing and new retail clients, using our proven digital marketing strategies alongside your own experience to grow online revenue, relevant traffic & brand awareness whilst closely managing spend and return on investment.

Our campaign manager's work closely with their key accounts building relationships and trust, advising on PPC and Ecommerce growth strategy as a partner to their business.

You will be working with a range of retailers in the independent Cycle, Outdoor, Equestrian and Fashion sector.

What's in it for you?

  • Position based in Ulverston, Cumbria
  • Contracted 40 hours per week
  • 20 days holiday plus bank holidays
  • Private company healthcare
  • Competitive salary
  • Work alongside passionate and experienced people
  • A meritocratic environment that demonstrably rewards results

The Role

  • Daily Campaign management ensuring a strong return on investment
  • Supporting the Digital Marketing & Success Team to aid customer growth
  • Reporting to clients on Campaign success, industry trends & areas to improve
  • Identify underperforming accounts and perform detailed analyses
  • Ensuring marketing strategies are aligned across all Campaign types
  • Regular contact with customers to develop relationships

Essential Skills

  • Experience with Google Ads, Analytics and Merchant Centre
  • Good comprehension of basic maths, including percentages
  • A sound grasp of ICT, such as using MS Office
  • Excellent verbal and written communication skills
  • Upbeat and friendly attitude
  • A drive to exceed daily expectations

Beneficial

  • Experience with Facebook Advertising
  • Experience with Bing Advertising
  • Experience in working with Seasonal retailers
  • A keen interest in one or some of the following:
  • Cycling, walking, climbing, horse riding, watersports or similar
  • Ability to pick-up, adapt and develop new systems and procedures

Apply Now
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Accounts and Credit Control Administrator

We are looking to expand our Accounts &Administration team to include a Accounts and Credit Control Administrator - one that is knowledgeable, skilled and demonstrably effective at B2B communications.

We are looking for somebody with previous credit control and finance experience who is looking to develop their career within a dynamic, fun organisation.

25 hours per week working Monday to Friday.

Role and Responsibilities:

  • Successful management of credit control &debt collection
  • Raising and sending of sales ledger invoices
  • Bank reconciliations
  • Invoice processing
  • Accounts administration

Key tasks:

  • 1-4 years of previous credit control and finance experience essential
  • Contract negotiations
  • Strong IT skills with knowledge of SAGE
  • Excellent communication skills
  • Intelligent - GCSE (or equivalent education) in Maths and English;
  • Ability to multitask and prioritise
  • Flexible, professional and team approach
  • A keen interest in one or some of the following:
    • Cycling, walking, climbing, horse riding, watersports or similar
Apply Now
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Customer Onboarding Team Leader

We are looking to expand our team to include a talented Customer Onboarding Team leader - one that is knowledgeable, skilled and effective at B2B communications.

Role and Responsibilities:

  • Providing first class communications with customers from on boarding, to completion and launch of their project
  • Managing a team of 5 employees
  • Monitoring that project aims, stages and timescales are adhered to
  • Project planning and scheduling
  • Documentation

Essential:

  • Previous experience in a Project role
  • Previous management experience
  • Prior knowledge of retail businesses
  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Able to work to deadlines
  • Resilient and upbeat attitude
  • A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals. Beneficial
  • Previous retail experience, especially in the sectors we work with
  • A keen interest in one or some of the following:
    • Cycling, walking, climbing, horse riding, watersports or similar
Apply Now
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Junior Administrator

We are looking to expand our Administration team to include a Junior Administrator. The team is responsible for all administration duties across both Citrus-Lime offices.

Role and Responsibilities:

  • Maintaining office systems and procedures
  • Data Management
  • Filing including but limited to inputting invoices and checking expense claims
  • Managing incoming and outgoing post
  • Ordering office supplies
  • Booking travel
  • Support with marketing tasks

Essential:

  • Strong IT skills
  • Intelligent - GCSE (or equivalent education) in Maths and English;
  • Excellent communication skills
  • Ability to multi-task and prioritise
  • Flexible, professional and team approach
  • Strong work ethic
  • A keen interest in one or some of the following:
    • Cycling, walking, climbing, horse riding, watersports or similar
Apply Now
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Temporary Technical Administrator

Who are we looking for?

We are looking for a Temporary Technical Administrator.

Key responsibilities:

  • Understanding the functionality of all product(s)
  • Rewording code to enable Google Translate
  • Working closely with developers in an agile development environment to ensure all bugs and improvements are caught and acted upon at the earliest opportunity
  • Participating in daily stand-up meetings, retrospectives, and other agile procedures
  • Essential Skills &Qualities:
  • Strong curiosity with a problem solving attitude
  • High attention to detail
  • Excellent verbal and written communication skills
  • Strong numeracy skills
  • Ability to work to deadlines under pressure
  • Ability to be able pick up new systems with ease
  • Understanding of HTTP would be useful but not essential
  • A sound grasp of ICT and knowledge of software development with an enthusiasm to learn

40 hours per week Monday - Friday. Office based.

Apply Now
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Senior Infrastructure Engineer

Here is what one of our Infrastructure team members have to say about a career at Citrus-Lime:

As someone that has always had a passion for technology, I joined Citrus-Lime in 2012 as an IT &Helpdesk Technician. My experience allowed me to quickly adapt to this role, which was primarily providing IT support to a range of customers whilst also maintaining a very immature infrastructure with only a handful of servers and technologies. Fast forward to 2016 when the company began developing their own SaaS software, which required a major shakeup of my role, and I now head the Infrastructure Team.

As a company, Citrus-Lime has continually supported my growth and adaptation to new technologies, provided investment to grow the infrastructure from a handful of servers to over 120 servers, with a mix of hybrid technologies, and allowed me to grow my own skill base so I can now excel in a vast array of different areas of the infrastructure.

Citrus-Lime continues to grow rapidly, exceeding £500m transacted through the Cloud POS SaaS in the last 12 months, internationalisation on the horizon, which creates excellent opportunities to be an integral part of a team, who will be supported in their own growth and development.

Who are we looking for?

You will be joining a team responsible for maintaining and developing a multi-faceted infrastructure; physical, virtualised and cloud based. You should be highly experienced in working with Windows Server, IIS and SQL server from a build phase, setup to ongoing troubleshooting and support. You should be well versed in security principles.

You should also be knowledgeable in high availability/disaster recovery planning. The successful candidate will strive to ensure we continue to meet our targeted 100% SLAs for our products and services - this role has a requirement for being part of an on-call rota.

You should be a confident, calm individual with the ability to work quickly whilst maintaining an exceptional quality

Essentials:

  • Experience in Physical Servers, Hyper-V, Networking, Firewalls, DR and Backups
  • Administering O365, Azure, Windows Domains and Windows Server technologies
  • Proficient in networking technologies and protocols
  • Extensive knowledge of SQL Server, installation, replication and troubleshooting
  • Experience in IIS deployment, security principles and troubleshooting
  • Experience in Cyber Security, Penetration and Vulnerability test remediation
  • Excellent analytical &problem-solving skills, identifying root causes and offering solutions
  • Experience/understanding of all elements of data management
  • Knowledge of Azure AppServices, AD, Networks and Virtual Machines
  • Intuitive nature to bring new ideas forward to develop the infrastructure

Beneficial:

  • Ability to write complex SQL queries
  • Knowledge in Veeam B&R, NAS and SOBR
  • Experience in working with Site-to-Site VPNs and security principles
  • Experience in working with Clustered Load Balancers
  • Setup and management of Watchguard Firewalls
  • Experience of JIRA software
  • Powershell scripting knowledge is advantageous

This role is office based at our Head Quarters in Ulverston, 40 hours per week working Monday to Friday
Due to the 24x7 nature of the infrastructure there is an on-call element.

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Junior Infrastructure Engineer

Here is what one of our Infrastructure team members have to say about a career at Citrus-Lime:

As someone that has always had a passion for technology, I joined Citrus-Lime in 2012 as an IT &Helpdesk Technician. My experience allowed me to quickly adapt to this role, which was primarily providing IT support to a range of customers whilst also maintaining a very immature infrastructure with only a handful of servers and technologies. Fast forward to 2016 when the company began developing their own SaaS software, which required a major shakeup of my role, and I now head the Infrastructure Team.

As a company, Citrus-Lime has continually supported my growth and adaptation to new technologies, provided investment to grow the infrastructure from a handful of servers to over 120 servers, with a mix of hybrid technologies, and allowed me to grow my own skill base so I can now excel in a vast array of different areas of the infrastructure.

Citrus-Lime continues to grow rapidly, exceeding £500m transacted through the Cloud POS SaaS in the last 12 months, internationalisation on the horizon, which creates excellent opportunities to be an integral part of a team, who will be supported in their own growth and development.

Who are we looking for?

You will be joining a team responsible for maintaining and developing a multi-faceted infrastructure; physical, virtualised and cloud based.

You should have experience in working with Windows Server, IIS and SQL server from a build phase, setup to ongoing troubleshooting and support. You will also be assisting in a 2nd line position, assisting the support team with day-to-day troubleshooting.

You should be a confident, calm individual with the ability to work quickly whilst maintaining an exceptional quality.

Essentials:

  • Troubleshooting operating System, Hardware &Application issues
  • Experience in Servers, Hyper-V, Networking, Firewalls
  • Administering Office365 and Active Directory
  • Proficient in networking technologies and protocols
  • Experience in working with tickets and tasks
  • Knowledge of SQL Server and query writing
  • Some experience in IIS deployment and technologies
  • Excellent analytical &problem-solving skills, identifying root causes and offering solutions
  • Intuitive nature to bring new ideas forward to develop the infrastructure

Beneficial:

  • Knowledge of backup technologies such as Veeam
  • Knowledge of Veeam B&R, NAS and SOBR
  • Experience in working with Site-to-Site VPNs
  • Experience of JIRA software
  • Experience configuring & maintaining network devices (Routers, Firewalls &Switches)
  • Experience of supporting and maintaining Windows Server Environments

Competetive Salary.
This role is office based at our Head Quarters in Ulverston, 40 hours per week working Monday to Friday. 20 days holidays and private company healthcare included.
Due to the 24/7 nature of the infrastructure there is an on-call element.

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Customer Service Team Member

Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.

We are looking for a Customer Service Team Member to join the Support Team, providing first-line support to our customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting and more in-depth problem-solving. You will work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high-level of customer service throughout.

Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, excellent organisation and a positive, determined attitude will serve you well in this role.

What's in it for you?

  • Position based in Ulverston
  • Contracted 40 hours per week
  • 20 days holiday plus bank holidays
  • Private company healthcare
  • Competitive salary - Starting salary is between £24,000 and £28,000 depending on experience. With rapid salary progression for those who demonstrate hard work and ability.
  • Work alongside passionate and experienced people
  • Close engagement and support with management
  • A meritocratic environment that demonstrably rewards results

Key Responsibilities

  • Provide first class service to existing retail customers
  • Analyse problems and issues, seeking resolution and keeping customer informed throughout
  • Effectively escalate support cases to the internal development team when required

Essential Skills/Qualifications

  • 1 - 2 years of customer service experience
  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Excellent organisation and time-management
  • Upbeat and friendly attitude
  • Able to be able pick-up new systems with ease

A career change can be daunting, but our amazing helpdesk team took the leap, here is what they have to say:

Joining the Helpdesk at Citrus-Lime was a real change of direction for me - I was a primary school teacher, and before that an Editor for a publishing company. I had never worked in customer support in the past, but the team at Citrus-Lime had faith in me and helped me to grow into the role. I have been able to use lots of my existing skills, such as training, and develop plenty of new ones. It is exciting to work for a company where the product is always improving and changing, as it challenges you to keep building on your own knowledge.

With a background in Primary School Education and then Wedding Planning, applying for the job at Citrus-Lime was a big leap for me! My technical knowledge was very much limited to Excel Spreadsheets, but with the support and guidance of the team, I have already gained a wealth of knowledge and continue to challenge myself each day.

I previously worked as a General Manager of a Hotel, so joining the Citrus-Lime Team was something completely new for me. Having no technical background, except for MS Office, I was a little apprehensive that I may not be suitable for the role. But with the guidance of the team, I have gained knowledge and the tools to succeed within my role. Citrus-Lime endorse hard-work and commitment, both of which I have a great deal of. I look forward to my future with Citrus-Lime and the opportunities along the way.


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Junior Web Designer

Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.

Do you have a creative mind, an eye for the finer detail and enjoy working with a team? We're looking for a conscientious, level-headed and friendly person to join our brilliant Design Team.

What's in it for you?

  • Position based in Ulverston/Manchester
  • Contracted 40 hours per week
  • 20 days holiday plus bank holidays & Christmas break
  • Private company healthcare
  • Competitive salary
  • Work alongside passionate and experienced people
  • Close engagement and support with management
  • A meritocratic environment that demonstrably rewards results

Key Responsibilities

  • Working with the customer Onboarding Team, design & build websites for customers within a given timeframe
  • Undertake recurring web design work to high specification adhering to timescales
  • Respond promptly to web-related queries from the support team ensuring they can deal with client queries effectively and efficiently

Essential Skills

  • A great understanding of HTML and CSS is a must
  • A keen eye for and proficiency in making quality web-based design
  • Have no issues with working on multiple projects in a fast-paced environment
  • Excellent time management skills and self-initiative
  • Familiarity with Adobe Creative Cloud products

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International Supplier Relationship Manager

It's undeniable ... retail has changed forever. Many bike shops are struggling to keep pace and feeling left behind.

Here in the UK, Cloud POS is the number in EPOS solution for bike shops. Launched in 2017, Cloud POS growth has been rapid.

Now, having processed retail sales in the region of $2bn, the time is right to take Cloud POS international.

Cloud POS is the only End-to-End solution designed to help bike shops adapt to modern retail fast. Cloud POS makes change easier and enables quicker growth.

Since Cloud POS launched, it has helped bike shops to thrive and ensure choice for the consumer. Ambitious bike shops are passionate about Cloud POS.

Our relationship with the supply chain is a big part of what makes Cloud POS the logical choice for UK bike shops. Together we ensure bike shops have accurate data at their fingertips. This means no more wasted time wrestling with imports or stuck at the keyboard.

With supplier data integrated throughout, Cloud POS helps streamline the day-to-day. Whether it's item creation, special orders or ecommerce set-up, Cloud POS makes it easy.

We've travelled to bike shops far and wide, and it's clear the challenges are the same. To deliver the same benefit outside of the UK, we must repeat what we've achieved on the supplier side.

We move at a high pace. For the right person, that's part of the appeal in working with us. We're a stable, well-funded and motivated company.

The hunt is on for an individual with a rich experience of the bicycle supply chain. Someone that recognises the value of integrated data for the cycle industry. A person that has the drive to see Cloud POS become the number one choice for bike shops around the world.

Are you who we're looking for?

Core Responsibilities & Accountabilities

  • Identify opportunities for data acquisition with Suppliers in the International Cycle Industry
  • Develop relationships with Decision Makers and Influencers within the supply chain
  • Collaborate with the Supplier Data Team to ensure smooth onboarding of data
  • Collaborate with the Marketing Team to ensure clear and timely communications
  • Promote and encourage use of Cloud POS and Supplier Integration at every opportunity
  • Develop and maintain a good standard of company, product and service knowledge
  • Report action and progress back to the Citrus-Lime Board

Essential Skills & Qualities

  • Experience working for (or with) the Cycle Industry's Supply Chain
  • Excellent verbal and communication skills
  • Skilled in ICT and MS Office programs (Word, Excel, etc)
  • Valid Driver's License and Passport
  • Qualities : Drive, Business Acumen, Critical Thinking, Problem Solving, Curiosity, Creativity

Desirable Skills & Qualities

  • Competent with one or more foreign languages
  • Experience with international bike industry supply chains

Location of Role

  • This role is not location dependent.

Salary Range

  • £55,000 - £60,000
    c. 65,000 - 70,000 USD/EUR

Citrus-Lime Culture & Team Member Benefits


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