Why work for Citrus-Lime?

Being interested in the same things as our customers is key to the work ethic of Citrus-Lime, it gives us that added incentive and knowledge of the industries we work in.

Having the industry specialism and knowledge makes our offering the best in these areas. Having an interest in the outdoors makes it easy to be passionate about our day job!

We value your contribution more highly than your longevity.

We have a strong track record of quickly recognising and developing talented, committed and hard-working team members to both improve their skills and, in turn, their salary position.

We value talent above qualifications.

We are the ideal company to work with if you are looking to demonstrate your abilities but may lack some of the qualifications that many companies require. Your talent and passion for what you do - wanting to learn more and become the best in your field - is more important than a piece of paper with a qualification on, in our eyes.

We provide Learning Support with your experienced colleagues.

Ongoing help and support from your peers and senior staff leads to continuous learning for everyone. We all improve when we share knowledge.

We offer job security.

21 years on and still going from strength to strength. Citrus-Lime is founded on the idea that a consistent team of engaged people leads to growth and success. Our customers are reassured that they can talk to the same people time and time again. It's a win-win situation for everyone when we commit to each other.

A fantastic working environment

We are based in Ulverston - in the historic landmark - the Lantern House and in Manchester, near the Manchester Central on Oxford Road.

Providing a friendly and supportive environment is incredibly important to us. It's hard work here but good times are found daily.

Now Hiring

Supplier Integration Data Administrator

The Supplier Integration Data Administrator will be responsible for the optimisation of supplier item data in the Auto Activation database.

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Software Developer

Work will be primarily be focused on our Cloud POS EPOS product and our eCommerce solution.

Find out more

Support Team

The Customer Support Team Member will be responsible for providing support to our client base via phone and Live Chat.

Find out more

Jenna Lees

Support Team Leader

Time at Citrus-Lime: years

  • What does your job involve?

    I ensure that the Citrus-Lime Support Team runs smoothly. I deal with any escalations and drive the team in providing excellent customer service.

    We enjoy building relationships with our customers and get our kicks watching them grab hold of our product, run with it and succeed. This is especially rewarding when we receive feedback from our customers validating our hard work...

    "We looked... there isn't another retail system out there that cost-effectively delivers the End-to-End solution like that of Citrus-Lime Cloud POS. It doesn't seem to exist"

    I couldn't ask for more!

  • What is the hardest part of your job?

    Staying up to date with our products! We have one of the largest EPOS Development teams in the UK and they are constantly working hard to evolve & perfect our products. Every month brings new or improved functionality, apps, services and new integrations.

    It is exciting watching the products grow, but it can be a challenge to keep up.

  • What three things help you do your job better?

    Previously, I worked for a global corporation. There is a stark contrast between that and a small company, which I believe has many benefits. I can work closely with all of my colleagues and see the successes of every team. Every one of us is passionate about driving the company forward.

    I have a team that I trust to do a good job and I have managers that encourage me both professionally and on a personal level. They assist and advise me on my professional growth and progression, yet are also supportive of my situation as a single parent in full-time work.

    Last but not least, coffee... nothing like a good cup of coffee in the morning!

  • One thing would we never guess about you?

    My age.

  • Three things about me that are not related to work...

    I am addicted to Costa Coffee, I bake the best cakes and spend all of my spare time driving my daughter to dance lessons, dance competitions, dance exams, dance shows... you catch my drift!

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Supplier Integration Data Administrator

The Supplier Integration Data Administrator will be responsible for the optimisation of supplier item data in the Auto Activation database.

Auto Activation is a platform available to clients running one of our fully integrated eCommerce websites and signed up to specific suppliers in our Supplier Integration Module, whereby items present in their database will automatically activate using the data we continuously work on. With an ever-growing brand relationship portfolio, we are looking to expand this team to offer an even better solution to our clients.

Key responsibilities:

  • Optimization of product data using industry-leading web app tools
  • Working as part of the Auto Activation Data team

Essential skills and qualities:

  • Ability to work independently and as part of a team
  • Working knowledge of current ICT and MS Office programs (Word, Excel, etc)
  • Exceptional attention to detail
  • Strong verbal and written communication skills
  • Ability to work to deadlines

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now

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Customer Support Team Member

The Customer Support Team Member will be responsible for providing support to our client base via phone and Live Chat. You will need to be able to communicate well in both written and verbal form, good organisational skills are a must. Problem solving and logical thinking along with Microsoft skills are essential.

Key responsibilities:

  • Provide first class service to existing customer base
  • Analysis of problems and issues, seeking resolution or appropriate training
  • Effectively escalate support cases to the internal development team when required

Essential skills and qualities:

  • 1-2 years of customer service experience, ideally in a technical support role
  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Able to work to deadlines
  • Upbeat and friendly attitude
  • Ability to be able pick up new systems with ease

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now
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Software Developer

Work will be primarily be focused on our Cloud POS EPOS product and our eCommerce solution.

We are working to re-architect the ecommerce software, and improve the architecture, scalability and reliability of the Cloud POS platform.

Key responsibilities:

  • Developing industry leading solutions together with your team
  • Write software which is thoroughly tested and adheres to our code review standards;
  • Ensure all work follows company standards and is properly managed thru our JIRA issue management platform
  • Work closely with your team and other development teams as well as QA engineers, product and project managers
  • The ability to work well in a team as well as independently on individual projects and challenges
  • Attention to best practices, quality and detail, and a personal drive to deliver great results

Essential skills

  • Web development experience essential
  • Microsoft .Net
  • C# experience
  • General understanding of UX best practices, HTML, CSS, jQuery, and AJAX

Beneficial Skills

  • Azure DevOps and Git
  • Azure
  • Entity framework
  • Vue.Js
  • Microsoft SQL Server
  • C# Web API
  • .Net Core
  • Legacy knowledge of Vb.Net and ASP Web Forms

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now
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