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Why work for Citrus-Lime?

Being interested in the same things as our customers is key to the work ethic of Citrus-Lime, it gives us that added incentive and knowledge of the industries we work in.

Having the industry specialism and knowledge makes our offering the best in these areas. Having an interest in the outdoors makes it easy to be passionate about our day job!

We value your contribution more highly than your longevity.

We have a strong track record of quickly recognising and developing talented, committed and hard-working team members to both improve their skills and, in turn, their salary position.

We value talent above qualifications.

We are the ideal company to work with if you are looking to demonstrate your abilities but may lack some of the qualifications that many companies require. Your talent and passion for what you do - wanting to learn more and become the best in your field - is more important than a piece of paper with a qualification on, in our eyes.

We provide Learning Support with your experienced colleagues.

Ongoing help and support from your peers and senior staff leads to continuous learning for everyone. We all improve when we share knowledge.

We offer job security.

21 years on and still going from strength to strength. Citrus-Lime is founded on the idea that a consistent team of engaged people leads to growth and success. Our customers are reassured that they can talk to the same people time and time again. It's a win-win situation for everyone when we commit to each other.

A fantastic working environment

We are based in Ulverston - in the historic landmark - the Lantern House and in Manchester, near the Manchester Central on Oxford Road.

Providing a friendly and supportive environment is incredibly important to us. It's hard work here but good times are found daily.

Now Hiring

Supplier Integration Data Administrator

The Supplier Integration Data Administrator will be responsible for the optimisation of supplier item data in the Auto Activation database.

Find out more

Software Developer

Work will be primarily be focused on our Cloud POS EPOS product and our eCommerce solution.

Find out more

Support Team

The Customer Support Team Member will be responsible for providing support to our client base via phone and Live Chat.

Find out more

Customer Onboarding Specialist

The Customer Onboarding Specialist will be responsible for the customer's experience when they first start working with Citrus-Lime through to the project launch, ensuring that projects run on time and delivering first class communication throughout.

Find out more

Internal Sales Team Member

As a member of the internal sales team you will be working with our existing customer base to ensure they are getting the best out of our available products and services and to identify potential opportunities.

Find out more

Hardware Configuration Administrator

The Hardware Configuration Administrator will be responsible for providing support to our onboarding team ensuring that customer's new hardware is built, and the relevant software is installed promptly.

Find out more

Junior QA Analyst

The Junior QA Analyst will provide an excellent level of Quality Assurance through the updates and releases of Citrus-Lime products and software.

Find out more

Sales Team Member

As part of our sterling sales team, you will focus on building rapport with prospects, presenting our solutions and winning deals.

Find out more

Jenna Lees

Support Team Leader

Time at Citrus-Lime: years

  • What does your job involve?

    I ensure that the Citrus-Lime Support Team runs smoothly. I deal with any escalations and drive the team in providing excellent customer service.

    We enjoy building relationships with our customers and get our kicks watching them grab hold of our product, run with it and succeed. This is especially rewarding when we receive feedback from our customers validating our hard work...

    "We looked... there isn't another retail system out there that cost-effectively delivers the End-to-End solution like that of Citrus-Lime Cloud POS. It doesn't seem to exist"

    I couldn't ask for more!

  • What is the hardest part of your job?

    Staying up to date with our products! We have one of the largest EPOS Development teams in the UK and they are constantly working hard to evolve & perfect our products. Every month brings new or improved functionality, apps, services and new integrations.

    It is exciting watching the products grow, but it can be a challenge to keep up.

  • What three things help you do your job better?

    Previously, I worked for a global corporation. There is a stark contrast between that and a small company, which I believe has many benefits. I can work closely with all of my colleagues and see the successes of every team. Every one of us is passionate about driving the company forward.

    I have a team that I trust to do a good job and I have managers that encourage me both professionally and on a personal level. They assist and advise me on my professional growth and progression, yet are also supportive of my situation as a single parent in full-time work.

    Last but not least, coffee... nothing like a good cup of coffee in the morning!

  • One thing would we never guess about you?

    My age.

  • Three things about me that are not related to work...

    I am addicted to Costa Coffee, I bake the best cakes and spend all of my spare time driving my daughter to dance lessons, dance competitions, dance exams, dance shows... you catch my drift!

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Supplier Integration Data Administrator

The Supplier Integration Data Administrator will be responsible for the optimisation of supplier item data in the Auto Activation database.

Auto Activation is a platform available to clients running one of our fully integrated eCommerce websites and signed up to specific suppliers in our Supplier Integration Module, whereby items present in their database will automatically activate using the data we continuously work on. With an ever-growing brand relationship portfolio, we are looking to expand this team to offer an even better solution to our clients.

Key responsibilities:

  • Optimization of product data using industry-leading web app tools
  • Working as part of the Auto Activation Data team

Essential skills and qualities:

  • Ability to work independently and as part of a team
  • Working knowledge of current ICT and MS Office programs (Word, Excel, etc)
  • Exceptional attention to detail
  • Strong verbal and written communication skills
  • Ability to work to deadlines

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now

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Customer Support Team Member

The Customer Support Team Member will be responsible for providing support to our client base via phone and Live Chat. You will need to be able to communicate well in both written and verbal form, good organisational skills are a must. Problem solving and logical thinking along with Microsoft skills are essential.

Key responsibilities:

  • Provide first class service to existing customer base
  • Analysis of problems and issues, seeking resolution or appropriate training
  • Effectively escalate support cases to the internal development team when required

Essential skills and qualities:

  • 1-2 years of customer service experience, ideally in a technical support role
  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Able to work to deadlines
  • Upbeat and friendly attitude
  • Ability to be able pick up new systems with ease

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now
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Software Developer

Work will be primarily be focused on our Cloud POS EPOS product and our eCommerce solution.

We are working to re-architect the ecommerce software, and improve the architecture, scalability and reliability of the Cloud POS platform.

Key responsibilities:

  • Developing industry leading solutions together with your team
  • Write software which is thoroughly tested and adheres to our code review standards;
  • Ensure all work follows company standards and is properly managed thru our JIRA issue management platform
  • Work closely with your team and other development teams as well as QA engineers, product and project managers
  • The ability to work well in a team as well as independently on individual projects and challenges
  • Attention to best practices, quality and detail, and a personal drive to deliver great results

Essential skills

  • Web development experience essential
  • Microsoft .Net
  • C# experience
  • General understanding of UX best practices, HTML, CSS, jQuery, and AJAX

Beneficial Skills

  • Azure DevOps and Git
  • Azure
  • Entity framework
  • Vue.Js
  • Microsoft SQL Server
  • C# Web API
  • .Net Core
  • Legacy knowledge of Vb.Net and ASP Web Forms

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now
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Customer Onboarding Specialist

The Customer Onboarding Specialist will be responsible for the customer's experience when they first start working with Citrus-Lime through to the project launch, ensuring that projects run on time and delivering first class communication throughout.

Key responsibilities:

  • Providing first class communications with customers from on boarding, to completion and launch of their project.
  • Monitoring that project aims, stages and timescales are adhered to.
  • Project planning and scheduling.
  • Documentation.

Essential skills and qualities:

  • Previous experience in a project role.
  • Prior knowledge of retail businesses.
  • A sound grasp of ICT skills such as using MS Office.
  • Strong verbal and written communication skills.
  • Able to work to deadlines.
  • Resilient and upbeat attitude.
  • A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.

Beneficial interests and experience:

  • A keen interest in one or some of the following: cycling, walking, climbing, horse riding, watersports or similar.
  • Previous retail experience, especially in the sectors we work with.

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now
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Internal Sales Team member

As a member of the internal sales team you will be working with our existing customer base to ensure they are getting the best out of our available products and services and to identify potential opportunities.

Key responsibilities:

  • Providing first class communications with existing customers ie phone, email and on occasion face to face
  • Understanding customer needs and identifying solutions within our products and services
  • Documentation of proposals and agreements
  • Identifying potential opportunities & managing queries

Essential skills and qualities:

  • Previous experience is a Sales role
  • A sound grasp of ICT skills such as using MS Office
  • Excellent verbal and written communication skills
  • Able to work to deadlines
  • Upbeat and friendly attitude
  • Ability to be able pick up new systems with ease

Beneficial interests and experience:

  • Previous sales / retail sales experience
  • Previous experience in a customer service
  • Previous experience in account management

This role is primarily office based, but on occasion travel between our offices, to clients and trade events will be required. Monday - Friday 8.30 to 5.30 with 1 hour for lunch.

Apply Now
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Hardware Configuration Administrator

The Hardware Configuration Administrator will be responsible for providing support to our onboarding team ensuring that customer's new hardware is built, and the relevant software is installed promptly.

Key responsibilities:

  • Configure and test of peripherals
  • Package and distribute all hardware to clients ensuring it is appropriately packaged and labelled ready for the courier to collect.
  • Complete an accurate monthly stocktake of all peripherals
  • Manage and re-order of stock

Essential skills and qualities:

  • Excellent organisational skills
  • A sound grasp of ICT skills
  • Strong verbal and written communication skills
  • Able to work to deadlines

25 hours per week - Monday to Friday.

Apply Now
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Junior QA Analyst

The Junior QA Analyst will provide an excellent level of Quality Assurance through the updates and releases of Citrus-Lime products and software. The role will involve testing new products and features before they are deployed and working to improve the architecture, scalability and reliability of all Citrus-Lime products.

Key responsibilities:

  • Understanding the functionality of all products
  • Testing of new features and/or services required by the business
  • Manually test new and existing webpages/applications
  • Producing test specifications to ensure all acceptance criteria are met
  • Working closely with developers in an agile development environment to ensure all bugs and improvements are caught and acted upon at the earliest opportunity
  • Participating in daily stand-up meetings, retrospectives, and other agile procedures
  • Writing bug reports and updating issues in JIRA
  • Production of automated tests

Essential skills and qualities:

  • A strong curiosity with a problem solving attitude
  • High attention to detail
  • Excellent verbal and written communication skills
  • Strong numeracy skills
  • Ability to work to deadlines under pressure
  • Ability to be able pick up new systems with ease
  • A sound grasp of ICT and knowledge of software development with an enthusiasm to learn
  • Self-motivated and ability to use initiative
  • Excellent time management

Beneficial skills and qualities:

  • Experience of manually testing websites and applications
  • Experience with JIRA or other issue tracking tools
  • Experience working in an Agile development environment
  • Familiarity with Visual Studio
  • Experience using automated tests

This is an office based role at our Head Office in Cumbria.40 hours per week - Monday to Friday.

Apply Now
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Sales Team

As part of our sterling sales team, you will focus on building rapport with prospects, presenting our solutions and winning deals. You'll work closely with the marketing department, taking leads through to closure and achieving agreed targets. This exciting position offers a fantastic opportunity to help take the business to the next level.

Key responsibilities:

  • New client acquisition
  • Sell Citrus-Lime Cloud POS & Ecommerce software licenses
  • Meet and exceed sales targets for new licenses
  • Taking new enquiries
  • Self-Prospecting / generating your own opportunities
  • Fact finding and identifying the needs of new prospects
  • Identifying key requirements / objectives
  • Presenting Citrus-Lime's solutions to meet prospect requirements & objectives
  • Writing Proposals
  • Completing Follow Up
  • Closing deals

Essential interests and experience:

  • 5+ years sales experience in B2B Software Solution Sales
  • Proven success in B2B Software Solution Sales for meeting and exceeding targets
  • Prospecting Skills
  • Good Communicator
  • Proven ability to qualify prospects through questioning
  • Closing Skills
  • Presentation / Demo Skills
  • Ability to develop software product knowledge
  • Motivation for Sales
  • Strong communication skills including negotiation skills (both verbal and written)
  • Excellent networking and relationship management skills
  • Prior knowledge of retail business concepts (or academic ability to rapidly develop knowledge)
  • GCSE or equivalent education in Maths and English
  • A sound grasp of ICT skills such as using MS Office
  • Full Clean Driving License

Beneficial skills and qualities:

  • Industry knowledge of Fashion, Outdoor, Equestrian or Cycle Industries
  • A keen interest in one or some of the following: Cycling, walking, climbing, horse riding, water-sports or similar
  • Previous retail experience, especially in the sectors we work with
  • Previous experience using Microsoft CRM

Are you ready to help take the company to the next level? £40k plus OTE of £8k+

Apply Now
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