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Careers at Citrus-Lime

Now Hiring

Customer Support Team Member

Salary is competitive and based upon experience

Citrus-Lime is the UK's industry leading Cloud POS and e-commerce vendor in the small to medium sized business sector. We have particular expertise in the outdoor, fashion and cycle sectors. Since 1999, we've helped independent retail businesses scale whilst increasing profit; from one man band start-ups to nationwide enterprises with a chain of stores and global ecommerce presence we have a solution for every business. We processed over £250 million of customer transactions last year, growing at an annualised rate of 40%.

Citrus-Lime is a dynamic and ambitious company, career and salary progression is rapid for those who are talented, hardworking and committed to our project. The Customer Support role offers the opportunity to start at the hub of the business-we'll provide you with the training, guidance and tools to climb the ranks.

The Customer Support Team Member will be responsible for providing support to our client base via phone and Live Chat. You will need to be able to communicate well in both written and verbal form, good organisational skills are a must. Problem solving and logical thinking along with Microsoft skills are essential.

Key responsibilities:

  • Provide first class service to existing customer base/li>
  • Analysis of problems and issues, seeking resolution or appropriate training
  • Effectively escalate support cases to the internal development team when required

Essential skills and qualities:

  • 1-2 years of customer service experience, ideally in a technical support role
  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Able to work to deadlines
  • Upbeat and friendly attitude
  • Ability to be able pick up new systems with ease

Citrus-Lime's expansion plans mean we need motivated, dedicated and enthusiastic people to join our team.

If that's you, apply now.

Software Developer

Work will be primarily be focused on our Cloud POS EPOS product and our eCommerce solution.

We are working to re-architect the ecommerce software, and improve the architecture, scalability and reliability of the Cloud POS platform.

Key responsibilities:

  • Developing industry leading solutions together with your team
  • Write software which is thoroughly tested and adheres to our code review standards;
  • Ensure all work follows company standards and is properly managed thru our JIRA issue management platform
  • Work closely with your team and other development teams as well as QA engineers, product and project managers
  • The ability to work well in a team as well as independently on individual projects and challenges
  • Attention to best practices, quality and detail, and a personal drive to deliver great results

Essential skills

  • Web development experience essential
  • Microsoft .Net
  • C# experience
  • General understanding of UX best practices, HTML, CSS, jQuery, and AJAX

Beneficial Skills

  • Azure DevOps and Git
  • Azure
  • Entity framework
  • Vue.Js
  • Microsoft SQL Server
  • C# Web API
  • .Net Core
  • Legacy knowledge of Vb.Net and ASP Web Forms
Send your CV to samantha@citruslime.com

Send us your CV today

Why wait until a position opens up? We are always interested in talking to good people so send your CV to Citrus-Lime for consideration today.

Send your CV to samantha@citruslime.com

Why work for Citrus-Lime?

Being interested in the same things as our customers is key to the work ethic of Citrus-Lime, it gives us that added incentive and knowledge of the industries we work in. Having the industry specialism and knowledge makes our offering the best in these areas. Having an interest in the outdoors makes it easy to be passionate about our day job!

We value your contribution more highly than your longevity

We have a strong track record of quickly recognising and developing talented, committed and hard-working team members to both improve their skills and, in turn, their salary position.

We value talent above qualifications

We are the ideal company to work with if you are looking to demonstrate your abilities but may lack some of the qualifications that many companies require. Your talent and passion for what you do — wanting to learn more and become the best in your field — is more important than a piece of paper with a qualification on, in our eyes.

We provide Learning Support with your experienced colleagues

Ongoing help and support from your peers and senior staff leads to continuous learning for everyone. We all improve when we share knowledge.

We offer job security

15 years on and still going from strength to strength. Citrus-Lime is founded on the idea that a consistent team of engaged people leads to growth and success. Our customers are reassured that they can talk to the same people time and time again. It's a win-win situation for everyone when we commit to each other.

A fantastic working environment

We are based in Ulverston — in the historic landmark — the Lantern House and in Manchester, near the Manchester Central on Oxford Road.

Providing a friendly and supportive environment is incredibly important to us. It's hard work here but good times are found daily.

Kevin, Neil & Grant ride out with friends.
Grant & Suzy share a mid-ride laugh.
Pat discusses SIM with Patagonia.
Lewis prepares our Jacket Required stand.
Clara enjoys a trott out on Luka.

How you can make your contribution

1. Deliver exceptional Customer Service

Deliver exceptional Customer Service every day; the kind that generates word of mouth amongst our customers and leads new business to our door.

2. Help to create meaningful products and services

Create and provide market leading systems, software and services that have a meaningful contribution to make to the success of our customers and help them to grow.

3. Understand the motivations of your customers

Understand the motivations of your customers — what it is that they do, how they do it and (perhaps most importantly) why. Be open and honest with them.

4. Commit to and promote the Core Values of Citrus-Lime

Pursuing growth through having a strategy and sticking to it. We need to drive commercial value for our customers through pursuit of the common strategy.

5. Become an expert in your specialist products and services

Know the products, ensure you understand what is on offer and share knowledge whenever possible. Be enthusiastic to learn. You're pushing on an open door if you want more responsibility and more opportunities to progress.

Content & Design © Citrus-Lime Ltd

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