Careers at Citrus-Lime

Now Hiring

Supplier Integration Data Administrator

Citrus-Lime is a dynamic and ambitious company, career and salary progression is rapid for those who are talented, hardworking and committed to our project.

The Supplier Integration Data Administrator will be responsible for the optimisation of supplier item data in the Auto Activation database.

Auto Activation is a platform available to clients running one of our fully integrated eCommerce websites and signed up to specific suppliers in our Supplier Integration Module, whereby items present in their database will automatically activate using the data we continuously work on. With an ever-growing brand relationship portfolio, we are looking to expand this team to offer an even better solution to our clients.

Key responsibilities:

  • Optimization of product data using industry-leading web app tools
  • Working as part of the Auto Activation Data team

Essential skills and qualities:

  • Ability to work independently and as part of a team
  • Working knowledge of current ICT and MS Office programs (Word, Excel, etc)
  • Exceptional attention to detail
  • Strong verbal and written communication skills
  • Ability to work to deadlines

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now

2nd Line Technical Team Member

Salary is competitive and based upon experience

The 2nd Line Technical Team Member will be responsible for completing investigations into more complex support queries. Liaising with the 3rd line technical team to escalate customer issues, logical thinking to provide work around solutions for our customer base are a must. You will need to be able to communicate well in both written and verbal form, good organisational skills are essential. Problem solving and logical thinking along with Microsoft skills are essential.

Key responsibilities:

  • 2nd line technical support for our Cloud POS and Ecommerce products
  • Escalation of issues to 3rd line or development team
  • Analysis of problems and issues, seeking resolution or appropriate training

Essential skills and qualities:

  • 1-2 years of customer service experience in a technical support role
  • Strong verbal and written communication skills
  • Ability to work to deadlines
  • Experience of SQL server
  • Basic networking skills
  • Windows server knowledge
  • Troubleshooting PCs
  • Ability to be able pick up new systems with ease

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now

Customer Support Team Member

Salary is competitive and based upon experience

The Customer Support Team Member will be responsible for providing support to our client base via phone and Live Chat. You will need to be able to communicate well in both written and verbal form, good organisational skills are a must. Problem solving and logical thinking along with Microsoft skills are essential.

Key responsibilities:

  • Provide first class service to existing customer base
  • Analysis of problems and issues, seeking resolution or appropriate training
  • Effectively escalate support cases to the internal development team when required

Essential skills and qualities:

  • 1-2 years of customer service experience, ideally in a technical support role
  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Able to work to deadlines
  • Upbeat and friendly attitude
  • Ability to be able pick up new systems with ease

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now

Systems Engineer

Salary is competitive and based upon experience

You will be joining a team responsible for the support, maintenance, security and monitoring of the Infrastructure within our data centres and in the cloud, where you will assist with support, deployment and management of the companies technical infrastructure including servers, storage and core infrastructure applications and services.

Key responsibilities:

  • You will be joining a team responsible for maintaining and developing a multi-faceted infrastructure both physical and cloud based.
  • You should be highly experienced in working with Windows Server, IIS and SQL server from a build phase, setup to ongoing troubleshooting and support.
  • You should also be knowledgable in high availability/disaster recovery planning.
  • The successful candidate will strive to ensure we continue to meet our targeted 100% SLAs for our products and services - this will require some shared out-of-hours responsiveness to critical infrastructure issues.

Essential skills and qualities:

  • Excellent knowledge of Hyper V and replication
  • Windows Server 2016+ (Deployment / Troubleshooting)
  • Physical server maintenance, troubleshooting and repair
  • Microsoft IIS Deployment, Management and Troubleshooting
  • Ability to bring new ideas to the table to improve our infrastructure
  • SQL Server - Installation, Replication and Troubleshooting
  • Excellent analytical & problem solving skills
  • Ability to acquire new skills quickly and learn on the job.
  • Ability to fully assess the impact of making changes on existing environments
  • Ability to work quickly under pressure to rectify issues

Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.

Apply Now

Software Developer

Work will be primarily be focused on our Cloud POS EPOS product and our eCommerce solution.

We are working to re-architect the ecommerce software, and improve the architecture, scalability and reliability of the Cloud POS platform.

Key responsibilities:

  • Developing industry leading solutions together with your team
  • Write software which is thoroughly tested and adheres to our code review standards;
  • Ensure all work follows company standards and is properly managed thru our JIRA issue management platform
  • Work closely with your team and other development teams as well as QA engineers, product and project managers
  • The ability to work well in a team as well as independently on individual projects and challenges
  • Attention to best practices, quality and detail, and a personal drive to deliver great results

Essential skills

  • Web development experience essential
  • Microsoft .Net
  • C# experience
  • General understanding of UX best practices, HTML, CSS, jQuery, and AJAX

Beneficial Skills

  • Azure DevOps and Git
  • Azure
  • Entity framework
  • Vue.Js
  • Microsoft SQL Server
  • C# Web API
  • .Net Core
  • Legacy knowledge of Vb.Net and ASP Web Forms
Send your CV to samantha@citruslime.com

Send us your CV today

Why wait until a position opens up? We are always interested in talking to good people so send your CV to Citrus-Lime for consideration today.

Send your CV to samantha@citruslime.com

Why work for Citrus-Lime?

Being interested in the same things as our customers is key to the work ethic of Citrus-Lime, it gives us that added incentive and knowledge of the industries we work in. Having the industry specialism and knowledge makes our offering the best in these areas. Having an interest in the outdoors makes it easy to be passionate about our day job!

We value your contribution more highly than your longevity

We have a strong track record of quickly recognising and developing talented, committed and hard-working team members to both improve their skills and, in turn, their salary position.

We value talent above qualifications

We are the ideal company to work with if you are looking to demonstrate your abilities but may lack some of the qualifications that many companies require. Your talent and passion for what you do — wanting to learn more and become the best in your field — is more important than a piece of paper with a qualification on, in our eyes.

We provide Learning Support with your experienced colleagues

Ongoing help and support from your peers and senior staff leads to continuous learning for everyone. We all improve when we share knowledge.

We offer job security

years on and still going from strength to strength. Citrus-Lime is founded on the idea that a consistent team of engaged people leads to growth and success. Our customers are reassured that they can talk to the same people time and time again. It's a win-win situation for everyone when we commit to each other.

A fantastic working environment

We are based in Ulverston — in the historic landmark — the Lantern House and in Manchester, near the Manchester Central on Oxford Road.

Providing a friendly and supportive environment is incredibly important to us. It's hard work here but good times are found daily.

Kevin, Neil & Grant ride out with friends.
Grant & Suzy share a mid-ride laugh.
Pat discusses SIM with Patagonia.
Lewis prepares our Jacket Required stand.
Clara enjoys a trott out on Luka.

How you can make your contribution

1. Deliver exceptional Customer Service

Deliver exceptional Customer Service every day; the kind that generates word of mouth amongst our customers and leads new business to our door.

2. Help to create meaningful products and services

Create and provide market leading systems, software and services that have a meaningful contribution to make to the success of our customers and help them to grow.

3. Understand the motivations of your customers

Understand the motivations of your customers — what it is that they do, how they do it and (perhaps most importantly) why. Be open and honest with them.

4. Commit to and promote the Core Values of Citrus-Lime

Pursuing growth through having a strategy and sticking to it. We need to drive commercial value for our customers through pursuit of the common strategy.

5. Become an expert in your specialist products and services

Know the products, ensure you understand what is on offer and share knowledge whenever possible. Be enthusiastic to learn. You're pushing on an open door if you want more responsibility and more opportunities to progress.

Want to know more?

Leave your details below...

Fields marked with a * are requied.


By entering your details, you give consent for us to send marketing information to your email address and understand that you can unsubscribe from these communications at any time.

Content & Design © Citrus-Lime Ltd

Want to know more?