Being interested in the same things as our customers is key to the work ethic of Citrus-Lime, it gives us that added incentive and knowledge of the industries we work in.
Having the industry specialism and knowledge makes our offering the best in these areas. Having an interest in the outdoors makes it easy to be passionate about our day job!
We have a strong track record of quickly recognising and developing talented, committed and hard-working team members to both improve their skills and, in turn, their salary position.
We are the ideal company to work with if you are looking to demonstrate your abilities but may lack some of the qualifications that many companies require. Your talent and passion for what you do - wanting to learn more and become the best in your field - is more important than a piece of paper with a qualification on, in our eyes.
Ongoing help and support from your peers and senior staff leads to continuous learning for everyone. We all improve when we share knowledge.
21 years on and still going from strength to strength. Citrus-Lime is founded on the idea that a consistent team of engaged people leads to growth and success. Our customers are reassured that they can talk to the same people time and time again. It's a win-win situation for everyone when we commit to each other.
We are based in Ulverston - in the historic landmark - the Lantern House and in Manchester, near the Manchester Central on Oxford Road.
Providing a friendly and supportive environment is incredibly important to us. It's hard work here but good times are found daily.
Support Team Leader
Time at Citrus-Lime:
The Supplier Integration Data Administrator will be responsible for the optimisation of supplier item data in the Auto Activation database.
Auto Activation is a platform available to clients running one of our fully integrated eCommerce websites and signed up to specific suppliers in our Supplier Integration Module, whereby items present in their database will automatically activate using the data we continuously work on. With an ever-growing brand relationship portfolio, we are looking to expand this team to offer an even better solution to our clients.
Key responsibilities:
Essential skills and qualities:
Competetive Salary.
Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.
Do you enjoy helping people, solving problems and working with a team? We're looking for a conscientious, level-headed and friendly person to join our brilliant Support Team.
The Support Team provide first-line support to our customers. This is a mix of providing guidance if they're not sure how to do something, trouble-shooting and more in-depth problem-solving. You'll work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high-level of customer service throughout.
Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, excellent organisation and a positive, determined attitude will serve you well in this role.
Key responsibilities:
Essential skills and qualities:
Competetive Salary.
Monday - Friday 8.30 to 5.30 with 1 hour for lunch. Weekend and evening support cover maybe required. 20 days holiday per annum plus bank holidays.
Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.
Citrus-Lime is looking to expand our Software Development team. We're looking for a person with high attention to detail to help us produce industry-leading solutions through the updates and release cycles of Citrus-Lime products and software. The role will involve working on improving the existing architecture and working on new products and features.
What's in it for you?
We are working to develop and extend our exciting Cloud-based software platform using the latest technology (Vue.js 3 and .Net Core).
Our next big projects are to fully internationalise our products and create a new user interface for our Cloud POS platform.
Key Responsibilities
Essential Skills/Qualifications
Desirable Skills/Qualifications
"Coming from desktop software development background, moving to Web and Cloud-based software company was a daunting thought. However, Citrus-Lime has encouraged me from the get-go to develop my skillset on the job and I have learned so much since I joined. Knowing that there is a strong team alongside me for the journey as the software continues to grow and change to keep up with an ever-evolving industry has helped the confidence in my work grow. I am looking forward to seeing what the company does next!"
Citrus-Lime is an exciting high growth tech business providing a Cloud based POS system to small and mid-sized retailers. We compete and win against large US based tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.
We are looking for an Onboarding Team Member to join the Project Team. The Project Team provides first class communications with customers from on boarding, to completion and launch of their project.
What's in it for you?
Key Responsibilities
Essential Skills and Traits
A career change can be daunting, but our amazing onboarding team took the leap, here is what they have to say:
With a background in hospitality and limited IT knowledge, applying for a position in the Onboarding Team for a software company was something I never saw myself doing! My previous experience in hospitality has helped hugely in this role, as I have been able to use my skills when speaking to customers, guiding them through the onboarding process.
The role is fast-paced, and it can be challenging juggling several customers at the same time. However, the Citrus-Lime team are excellent, and help is never far away, which has made growing into this new role so much easier. I look forward to my next chapter here at Citrus-Lime and I cannot wait to see what the future holds.
Each day presents a wide variety of different tasks. I could be mentoring customers through the stages of their onboarding journey, crunching data in Excel, or talking to customers about how they want their new website to look and feel. Being able to multi-task and strong organisational skills certainly are essential for this role!
It's really rewarding building strong relationships with customer and seeing projects through from the start all the way to completion.
My previous experience in hospitality, retail and the building merchant trade has helped me gain a broad range of customer service skills. I find it exciting to work in such a dynamic company, always adapting to our continuously improving software and passing that knowledge on to our new customers.
As a member of the internal sales team you will be working with our existing customer base to ensure they are getting the best out of our available products and services and to identify potential opportunities.
Key responsibilities:
Essential skills and qualities:
Beneficial experience:
This role is primarily office based, but on occasion travel between our offices, to clients and trade events will be required. Monday - Friday 8.30 to 5.30 with 1 hour for lunch.
Apply NowThe Hardware Configuration Administrator will be responsible for providing support to our onboarding team ensuring that customer's new hardware is built, and the relevant software is installed promptly.
Key responsibilities:
Essential skills and qualities:
25 hours per week - Monday to Friday.
Apply NowA career change can be daunting, but our amazing team took the leap, here's what one of a Software Product Testers have to say:
I joined Citrus-Lime having spent the previous 10 years working for a local Insurance Agency. I was looking for a change and a challenge in a company where I could grow my skill set. Citrus-Lime has definitely ticked all the boxes. I started as an Account Manager but swiftly became involved in testing software releases, utilising skills from previous roles to make a real difference to quality of the product. I began with limited technical knowledge but with the support, guidance and training provided by the team, I now have a wealth of knowledge. I keep learning every day and have achieved an ISTQB Foundation Level certification in software testing. Citrus-Lime is a company that's constantly growing and I'm excited to keep contributing to that.
Who are we looking for?
We are looking for a Software Product Tester to join the testing team. The testing team provide an excellent level of Quality Assurance through the update(s) and release(s) of Citrus-Lime products and software. The role will involve testing new products and features before they are made live and working to improve the reliability of all Citrus-Lime products.
Key responsibilities:
Essential Skills & Qualities:
Beneficial skills and qualities:
Competetive Salary.
40 hours per week Monday - Friday. Office based at our head office in Cumbria.
20 days holiday plus bank holidays and private company healthcare policy included.
Citrus-Lime is an exciting high growth tech business providing a Cloud based POS system to small and mid-sized retailers. We compete and win against large US based tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.
As a key part of our sterling Sales Team, you will focus on helping us to realise our commercial objectives through the sale of Cloud POS products and services. This exciting position offers a fantastic opportunity to help take Citrus-Lime to the next level and benefit from the fruits of this endeavour.
What's in it for you?
Key Responsibilities
Essential Skills and Traits
My Citrus-Lime journey begun in December 2005, when I had just finished my degree in Music Technology at University. I joined Citrus as the sole Sales Consultant, responsible for both acquiring new business and selling solutions to existing customers.
I am quite sociable and inquisitive person naturally so I was able to use those traits to learn how to become a reasonable Sales Consultant. I have always found pride in helping people solve problems. The way I have always viewed my role in Sales is to gain an understanding of what challenges people are facing in business, and then use my knowledge to advise on how to solve them. If the solutions align with the problems or challenges, then we often started working together.
Fast forward to 2017, we began selling our own software and this required a major shakeup of how I approached my role. I have done Sales, Account Management and even System Training, but now I find myself head of the Sales Team.
Citrus-Lime has continually supported my growth and adapted to new technologies, provided investment to grow the solution when needed, and allowed me to grow my own skill base so I can now excel in a vast array of different areas of Sales.
Citrus-Lime continues to grow rapidly, exceeding £500m transacted through the Cloud POS SaaS in the last 12 months, (more than £1.2B in total) with internationalisation on the horizon, which creates excellent opportunities to be an integral part of a growing team, who will be supported in their own growth and development.
As a member of the digital marketing team you will be working with our existing customer base and to build on our existing marketing campaigns, bringing experience and knowledge to the team to build on our previous success.
Key responsibilities:
Essential:
Beneficial:
This role is primarily office based, but on occasion travel between our offices, to clients and trade events will be required. 40 hours per week working Monday to Friday.
Apply NowWe are looking to expand our team to include a talented Marketing professional - one that is knowledgeable, skilled and demonstrably effective at B2B communications.
Working closely with the Business Development Director, Marketing Manager and our in-house Creative Team, you would be required to take ownership of your role and make a meaningful position contribution to the development and execution of a well-funded campaign. You would be expected to successfully promote our cloud-based products and services to a carefully considered set of targeted retail verticals. We want to increase the pace of our expansion into new, international territories and you be instrumental in designing strategies for achieving this.
Essential Experience, Skills and Traits:
Your Indicators of Success
To grow at the rate we intend, Citrus-Lime needs to attract at minimum volume new opportunities every month. This is the critical KPI against which success will be measured.
The opportunities must be found within our target verticals (particularly the Outdoor market) and demonstrate a clear need for our solutions.
We would want to see a steady growth in the number of opportunities coming from the Republic of Ireland and beyond. Development and execution of a clearly defined and continuous campaign in this territory would be necessary.
Apply NowCitrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.
We are looking for a Campaign Manager to join our successful PPC team in Ulverston, Cumbria. You will be working with existing and new retail clients, using our proven digital marketing strategies alongside your own experience to grow online revenue, relevant traffic & brand awareness whilst closely managing spend and return on investment.
Our campaign manager's work closely with their key accounts building relationships and trust, advising on PPC and Ecommerce growth strategy as a partner to their business.
You will be working with a range of retailers in the independent Cycle, Outdoor, Equestrian and Fashion sector.
What's in it for you?
The Role
Essential Skills
Beneficial
We are looking to expand our Accounts &Administration team to include a Accounts and Credit Control Administrator - one that is knowledgeable, skilled and demonstrably effective at B2B communications.
We are looking for somebody with previous credit control and finance experience who is looking to develop their career within a dynamic, fun organisation.
25 hours per week working Monday to Friday.
Role and Responsibilities:
Key tasks:
We are looking to expand our team to include a talented Customer Onboarding Team leader - one that is knowledgeable, skilled and effective at B2B communications.
Role and Responsibilities:
Essential:
We are looking to expand our Administration team to include a Junior Administrator. The team is responsible for all administration duties across both Citrus-Lime offices.
Role and Responsibilities:
Essential:
Who are we looking for?
We are looking for a Temporary Technical Administrator.
Key responsibilities:
40 hours per week Monday - Friday. Office based.
Apply NowHere is what one of our Infrastructure team members have to say about a career at Citrus-Lime:
As someone that has always had a passion for technology, I joined Citrus-Lime in 2012 as an IT &Helpdesk Technician. My experience allowed me to quickly adapt to this role, which was primarily providing IT support to a range of customers whilst also maintaining a very immature infrastructure with only a handful of servers and technologies. Fast forward to 2016 when the company began developing their own SaaS software, which required a major shakeup of my role, and I now head the Infrastructure Team.
As a company, Citrus-Lime has continually supported my growth and adaptation to new technologies, provided investment to grow the infrastructure from a handful of servers to over 120 servers, with a mix of hybrid technologies, and allowed me to grow my own skill base so I can now excel in a vast array of different areas of the infrastructure.
Citrus-Lime continues to grow rapidly, exceeding £500m transacted through the Cloud POS SaaS in the last 12 months, internationalisation on the horizon, which creates excellent opportunities to be an integral part of a team, who will be supported in their own growth and development.
Who are we looking for?
You will be joining a team responsible for maintaining and developing a multi-faceted infrastructure; physical, virtualised and cloud based. You should be highly experienced in working with Windows Server, IIS and SQL server from a build phase, setup to ongoing troubleshooting and support. You should be well versed in security principles.
You should also be knowledgeable in high availability/disaster recovery planning. The successful candidate will strive to ensure we continue to meet our targeted 100% SLAs for our products and services - this role has a requirement for being part of an on-call rota.
You should be a confident, calm individual with the ability to work quickly whilst maintaining an exceptional quality
Essentials:
Beneficial:
This role is office based at our Head Quarters in Ulverston, 40 hours per week working Monday to Friday
Due to the 24x7 nature of the infrastructure there is an on-call element.
Here is what one of our Infrastructure team members have to say about a career at Citrus-Lime:
As someone that has always had a passion for technology, I joined Citrus-Lime in 2012 as an IT &Helpdesk Technician. My experience allowed me to quickly adapt to this role, which was primarily providing IT support to a range of customers whilst also maintaining a very immature infrastructure with only a handful of servers and technologies. Fast forward to 2016 when the company began developing their own SaaS software, which required a major shakeup of my role, and I now head the Infrastructure Team.
As a company, Citrus-Lime has continually supported my growth and adaptation to new technologies, provided investment to grow the infrastructure from a handful of servers to over 120 servers, with a mix of hybrid technologies, and allowed me to grow my own skill base so I can now excel in a vast array of different areas of the infrastructure.
Citrus-Lime continues to grow rapidly, exceeding £500m transacted through the Cloud POS SaaS in the last 12 months, internationalisation on the horizon, which creates excellent opportunities to be an integral part of a team, who will be supported in their own growth and development.
Who are we looking for?
You will be joining a team responsible for maintaining and developing a multi-faceted infrastructure; physical, virtualised and cloud based.
You should have experience in working with Windows Server, IIS and SQL server from a build phase, setup to ongoing troubleshooting and support. You will also be assisting in a 2nd line position, assisting the support team with day-to-day troubleshooting.
You should be a confident, calm individual with the ability to work quickly whilst maintaining an exceptional quality.
Essentials:
Beneficial:
Competetive Salary.
This role is office based at our Head Quarters in Ulverston, 40 hours per week working Monday to Friday. 20 days holidays and private company healthcare included.
Due to the 24/7 nature of the infrastructure there is an on-call element.
Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.
We are looking for a Customer Service Team Member to join the Support Team, providing first-line support to our customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting and more in-depth problem-solving. You will work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high-level of customer service throughout.
Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, excellent organisation and a positive, determined attitude will serve you well in this role.
What's in it for you?
Key Responsibilities
Essential Skills/Qualifications
Joining the Helpdesk at Citrus-Lime was a real change of direction for me - I was a primary school teacher, and before that an Editor for a publishing company. I had never worked in customer support in the past, but the team at Citrus-Lime had faith in me and helped me to grow into the role. I have been able to use lots of my existing skills, such as training, and develop plenty of new ones. It is exciting to work for a company where the product is always improving and changing, as it challenges you to keep building on your own knowledge.
With a background in Primary School Education and then Wedding Planning, applying for the job at Citrus-Lime was a big leap for me! My technical knowledge was very much limited to Excel Spreadsheets, but with the support and guidance of the team, I have already gained a wealth of knowledge and continue to challenge myself each day.
I previously worked as a General Manager of a Hotel, so joining the Citrus-Lime Team was something completely new for me. Having no technical background, except for MS Office, I was a little apprehensive that I may not be suitable for the role. But with the guidance of the team, I have gained knowledge and the tools to succeed within my role. Citrus-Lime endorse hard-work and commitment, both of which I have a great deal of. I look forward to my future with Citrus-Lime and the opportunities along the way.
Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We've revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.
Do you have a creative mind, an eye for the finer detail and enjoy working with a team? We're looking for a conscientious, level-headed and friendly person to join our brilliant Design Team.
What's in it for you?
Key Responsibilities
Essential Skills
It's undeniable ... retail has changed forever. Many bike shops are struggling to keep pace and feeling left behind.
Here in the UK, Cloud POS is the number in EPOS solution for bike shops. Launched in 2017, Cloud POS growth has been rapid.
Now, having processed retail sales in the region of $2bn, the time is right to take Cloud POS international.
Cloud POS is the only End-to-End solution designed to help bike shops adapt to modern retail fast. Cloud POS makes change easier and enables quicker growth.
Since Cloud POS launched, it has helped bike shops to thrive and ensure choice for the consumer. Ambitious bike shops are passionate about Cloud POS.
Our relationship with the supply chain is a big part of what makes Cloud POS the logical choice for UK bike shops. Together we ensure bike shops have accurate data at their fingertips. This means no more wasted time wrestling with imports or stuck at the keyboard.
With supplier data integrated throughout, Cloud POS helps streamline the day-to-day. Whether it's item creation, special orders or ecommerce set-up, Cloud POS makes it easy.
We've travelled to bike shops far and wide, and it's clear the challenges are the same. To deliver the same benefit outside of the UK, we must repeat what we've achieved on the supplier side.
We move at a high pace. For the right person, that's part of the appeal in working with us. We're a stable, well-funded and motivated company.
The hunt is on for an individual with a rich experience of the bicycle supply chain. Someone that recognises the value of integrated data for the cycle industry. A person that has the drive to see Cloud POS become the number one choice for bike shops around the world.
Are you who we're looking for?
Core Responsibilities & Accountabilities
Essential Skills & Qualities
Desirable Skills & Qualities
Location of Role
Salary Range
Citrus-Lime Culture & Team Member Benefits
Put simply, we are a Cloud-based Software/Tech company operating within the Outdoor and Lifestyle sector. We are changing the markets we serve because we are ambitious and determined to achieve our objectives. This, in turn, has lead us to be a profitable and commercially well-run business.
We are a small, high-growth business where necessity has us move quick, make smart choices and carve a clear niche into which our forward-thinking, commercially relevant products and services are welcomed. The pace at which we progress, we believe, makes us an exciting and engaging business to work for.
Having developed long-standing and meaningful partnerships with all areas of the retail sector, we have become a key contributor to the modernisation and growth within the specialist industries we serve. We have expanded to a team of more than 50 diverse colleagues and contributors, but growth became rapid in late 2016 when we committed to writing all of our software in-house, resulting in our fully-integrated, End-to-End Cloud retail solution.
Looking into the future, having started to recreate our Cycle market successes within new verticals (particularly the Outdoor sector) and beginning to show clear signs of progress outside the UK, our ambitions and expectations have evolved and we are set to grow again.
There is still work to be done within the Cycle industry, but the opportunities are clear within similar verticals (particularly Outdoor) where the challenge for business owners to adapt to the needs of the modern consumer are apparent and can be met confidently by our solutions.
Call us today and speak to one of our retail experts.
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