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The Support Team

If you have any questions or are having trouble using your Citrus-Lime system
our experienced team of Retail and Technical experts are here to help.

How-To Knowledgebase

Your first port of call, the Citrus-Lime How-To Knowledgebase contains hundreds of articles written by our experts, to help you navigate your way around your Citrus-Lime system.

Explore the How-To Knowledgebase

Live Chat

Our Live Chat service is by far the quickest way to get in touch with the Helpdesk.

To begin a chat with a member of the team, simply click on the widget which can be found in the bottom-right corner of all of our services.

Live Chat can also be accessed via the Help menu in Cloud POS and Cloud MT.

Citrus-Lime Support Portal

You can login to our self-service Support Portal and raise your own case with the Helpdesk.

  • Reviewed within 24 hours of receipt
  • Email notifications
  • Keep track of your cases
  • Access to historic cases

If you would like to be setup as a user, just mention it next time you are chatting with a member of the team.

Use the Support Portal

Meet The Support Team:

Jenna Lees Support Team Leader

Steve Bettinson Knowledgebase Manager

Roxie White Helpdesk Team Member

Debbie Cameron Helpdesk Team Member

Emma Bonney Helpdesk Team Member

Joanna Talbot Helpdesk Team Member

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01229 588 628

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