Want to grow your retail business. Take Action Now

The Support Team

If you have any questions or are having trouble using your Citrus-Lime system
our experienced team of Retail and Technical experts are here to help.

How-To Knowledgebase

Your first port of call, the Citrus-Lime How-To Knowledgebase contains hundreds of articles written by our experts, to help you navigate your way around your Citrus-Lime system.

Explore the How-To Knowledgebase

Live Chat

Live Chat can also be accessed by clicking the icon in the bottom right corner of Cloud POS and Cloud Merchant Tools, and in the How-To Knowledge Base.

Simply click on the icon located in the bottom right corner of this page. It can also be accessed via our knowledgebase.

Citrus-Lime Support Portal

If you have a problem that you would like us to look into for you, you can raise case using the Citrus-Lime Support Portal. There are many advantages which recommend the Support Portal:

  • Your case will be assessed by the Helpdesk Administrator within 24 hours of submission
  • You are notified by email when the case has been assessed, confirming who will be looking at your case and when
  • You will receive email notifications every time your case is updated with anew note
  • You can login and update the case at any time
  • You have access to view all of your historic cases

If you would like to be set up as a user you can send a request via Live Chat, or call us on 01229 588 628

Use the Support Portal

Meet The Support Team:

Jenna Lees Support Team Leader

Steve Bettinson Knowledgebase Manager

Roxie White Helpdesk Team Member

Debbie Cameron Helpdesk Team Member

Emma Bonney Helpdesk Team Member

Let's talk!

01229 588 628

Call us today and speak to one of our friendly retail experts.

Can't talk now?

  Download Brochure   Request a Callback

Want to learn more?

Put your details in below.

Fields marked with a * are required. By entering your details, you give consent for us to send marketing information to your email address and understand that you can unsubscribe from these communications at any time.
Want to know more? Start a Chat