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The Support Team

If you have any questions or are having trouble using your Citrus-Lime system
our experienced team of Retail and Technical experts are here to help.

How-To Knowledgebase

Your first port of call, the Citrus-Lime How-To Knowledgebase contains hundreds of articles written by our experts, to help you navigate your way around your Citrus-Lime system.

Explore the How-To Knowledgebase

Live Chat

Our Live Chat service is by far the quickest way to get in touch with the Helpdesk.

To begin a chat with a member of the team, simply click on the widget which can be found in the bottom-right corner of all of our services.

Live Chat can also be accessed via the Help menu in Cloud POS and Cloud MT.

Citrus-Lime Support Portal

You can login to our self-service Support Portal and raise your own case with the Helpdesk.

  • Reviewed within 24 hours of receipt
  • Email notifications
  • Keep track of your cases
  • Access to historic cases

If you would like to be setup as a user, just mention it next time you are chatting with a member of the team.

Use the Support Portal

Meet The Support Team:

Jenna Lees Support Team Leader

Steve Bettinson Knowledgebase Manager

Roxie White Support Team Member

Debbie Cameron Support Team Member

Emma Bonney Support Team Member

Laura Foster Support Team Member

Chloe Price Support Team Member

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