The Helpdesk

Meet the support team

If you have any questions or are having trouble using your Citrus-Lime system our experienced team of Retail and Technical experts are here to help.

Jenna Lees Support Team Leader

Steve Bettinson Knowledgebase Manager

Roxie White Retail Support Team

Nicole Tweddle Retail Support Team

How-To Knowledgebase

Your first port of call, the Citrus-Lime How-To Knowledgebase contains hundreds of articles written by our experts, to help you navigate your way around your Citrus-Lime system.

Simply enter a key word or phrase and you will have access to all related articles.

Explore the How-To Knowledgebase

Live Chat

Live Chat is a quick and easy way to get in touch with the team. All advisors are available to chat online immediately, from Monday to Friday, 08:30 to 17:30 and Saturday 09:00 to 17:00.

Simply click on the icon located in the bottom right corner of this page. It can also be accessed via our knowledgebase.

Citrus-Lime Support Portal

If you have a problem that you would like us to look into for you, you can raise case using the Citrus-Lime Support Portal.

There are many advantages which recommend the Support Portal;

  • Your case will be assessed by the Helpdesk Administrator within 24 hours of submission;
  • You are notified by email when the case has been assessed, confirming who will be looking at your case and when;
  • You will receive email notifications every time your case is updated with anew note;
  • You can login and update the case at any time;
  • You have access to view all of your historic cases.

If you would like to be set up as a user you can send a request via Live Chat, or call us on 01229 588628.

Use the Support Portal

Get in touch

If your problem is urgent and affecting trade, you can call us on 01229 588628.

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